Membership Administration & Telemarketing Support

SINGAPORE INSTITUTE OF DIRECTORS; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading membership organization in Singapore seeks a part-time operational support member for their Membership team. This role involves assisting with membership renewals, outreach calls to members and listed entity chairs, and maintaining accurate records. Ideal candidates have a diploma/degree, strong spoken communication skills, and comfort in a customer service role. Flexible scheduling of 20-25 hours per week is offered, with an on-site presence at the office required.

Qualifications

• Prior experience in membership services, telemarketing, telesales, or customer service is an advantage.
• Confidence speaking with senior executives is beneficial.
• Able to work independently in a part-time capacity.

Responsibilities

• Assist with membership renewal processing and onboarding.
• Conduct outbound calls to follow up with members and prospects.
• Maintain accurate membership records in the CRM system.

Skills

Strong spoken communication skills

Organised

Customer service

Proficient in Microsoft Office

Education

Diploma/Degree in any discipline

Job description

Position Overview

Provide operational and outreach support to SID’s Membership team for renewals and onboarding (including listed company chairs). This part-time role blends administration with structured outbound calling to drive timely renewals and a smooth member experience.

Key Responsibilities

Membership Renewal & Onboarding

• Assist with membership renewal processing: reminders and confirmation.
• Support onboarding of listed entity chairs
• Maintain accurate membership records in the CRM system
• Provide ad-hoc administrative support to ensure a smooth member experience.

Telemarketing & Outreach

• Conduct outbound calls to:
  • Follow up with members for renewals.
  • Reach out to listed company chairs and prospects to explain SID’s membership benefits and encourage sign-up.
• Clearly present SID’s value proposition and handle member questions or objections.
• Record call outcomes accurately and flag follow-up needs to the Membership team.

Requirements

• Diploma/Degree in any discipline
• Prior experience in membership services, telemarketing, telesales, or customer service an advantage
• Strong spoken communication skills; confidence speaking with senior executives an advantage.
• Comfortable with outbound calls and achieving outreach goals.
• Proficient in Microsoft Office
• Organised, service-minded, and able to work independently in a part-time capacity.

Work Arrangement

• Students or Retirees with relevant experience also welcome to apply
• Contract term: Approximately 5~6 months, aligned to SID’s membership renewal cycle
• Hours: Part-time, e.g., 20–25 hours per week (flexible scheduling by agreement) during office hours between (9am to 6pm)
• Work mode: On-site presence at SID’s office required