Member Relations Manager

Association of Small & Medium Enterprises; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A nonprofit organization in Singapore seeks a Manager to develop and drive member engagement initiatives, enhancing membership and value propositions. Responsibilities include curating relevant programs for SMEs, improving automation in member relations, and leading a CRM project to enhance productivity. Candidates must hold a Diploma or Degree and have at least 3 years of managerial experience, particularly in a nonprofit or trade association. Strong writing and communication skills are essential for success in this role.

Qualifications

• Minimum 3 years of experience in a managerial role within a nonprofit or trade association.
• Proven track record in event management.
• Excellent writing, communication and presentation skills.

Responsibilities

• Develop and drive member engagement programmes.
• Curate and organise relevant programmes for SMEs.
• Communicate member benefits and improve sign-ups.
• Enhance automation and service level in member relations.
• Lead CRM project to boost productivity.
• Prepare necessary reports for management.

Skills

Writing skills

Communication skills

Event management

Organizational skills

Education

Diploma or Degree

Job description

Job Summary

The Manager’s main responsibilities are to develop and drive member engagement programmes and initiatives to increase ASME membership.

Responsibilities

Member Relations

• Develop and drive member engagement programmes and initiatives to increase membership
• Curate and organise programmes that are relevant to SMEs businesses
• Communicate and deliver on member benefits and value proposition to improve member sign-ups and retention
• Provide platforms for members to network and volunteer in action groups that are key drivers for business growth
• Improve systems and processes in the member relations department to increase automation and service level
• Design and implement member onboarding process with a customer service mindset
• Lead and drive CRM project to enable organisation-wide adoption and increase productivity
• Prepare reports as required by the management.
• Work with Executive Council members on special projects as assigned.
• Collaborate with government agencies to drive industry development and transformation

Requirements

• Diploma or Degree holder
• Minimum 3 years’ experience in a managerial role within a nonprofit organisation or trade association preferred (Candidates with less experience may be considered for the same job, positioned at the Assistant Manager level)
• Proven track record in event management
• Excellent writing, communication and presentation skills
• Passionate about digital adoption
• Resilient individual with a can-do attitude and exceptional organisational skills.
• Takes a collaborative approach to working with colleagues and be hands-on
• Have enthusiasm to work with a diverse group of stakeholders
• Flexibility to work some evenings/weekends for key events

Please provide a resume and cover letter with current and expected salaries to [e-mail].

Kindly note that only shortlisted applicants will be notified.

This position is only open to candidates who currently have the legal right to work in Singapore.