Member Relations Executive

33CLUB PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A private members' club in Singapore is seeking a Front of House team member to provide exceptional service to members and guests. The ideal candidate should have excellent communication skills, a positive attitude, and some experience in a customer service or hospitality role. Responsibilities include welcoming guests, managing inquiries, maintaining operations, and assisting with events. Benefits include competitive salary, Sundays off, and career development opportunities.

Benefits

5-days work week

Sundays and Public Holidays off

Staff meals provided

Learning and career development opportunities

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Preferably 2 years of experience in a customer service or hospitality role.
• Experience in a luxury hotel or private members’ club is advantageous.

Responsibilities

• Warmly welcome and greet members and their guests.
• Provide excellent customer service and respond to inquiries.
• Maintain high service standards and smooth daily operations.
• Assist in coordinating and registering Club events.

Skills

Strong communication skills

Positive attitude

Customer service orientation

Tools

Microsoft Office

Job description

We are looking for a warm, service-oriented individual to join our Front of House team. Our Club is located steps away from Raffles MRT. The ideal candidate should possess strong communication skills, a positive attitude, and a passion for providing exceptional service to our members and guests in a refined club environment.

Key Responsibilities

• Warmly welcome and greet members and their guests upon arrival at the Club.
• Provide excellent customer service and respond efficiently and tactfully to members’ or guests’ feedback, requests, and inquiries.
• Attend to emails, mobile inquiries, and reservations; ensure all member and guest needs are met promptly and professionally.
• Always maintain high service standards, handling situations with discretion and professionalism within Club guidelines.
• Ensure smooth daily operations of the Front of House, including overall cleanliness and readiness of the Club.
• Assist in the coordination and on-site registration of Club events and activities.
• Prepare and send event announcements, and assist with event pre-arrangements and logistics.
• Display a positive attitude, outgoing personality, and well-groomed appearance.
• Communicate effectively and strive to deliver an exceptional customer experience. Enjoy talking to people and making friends. Perform any other ad‑hoc duties as assigned by management.

Requirements

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Preferably 2 years of experience in a customer service or hospitality role.
• Experience in a luxury hotel or private members’ club environment will be an advantage.

What we offer

• 5‑days work week
• Sundays and Public Holidays off
• Staff meals provided
• Competitive salary and benefits package
• Learning and career development opportunities