Medical Social Worker

Buddhist Compassion Relief Tzu-Chi Foundation (Singapore); Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A healthcare foundation in Singapore seeks a Social Worker to provide holistic psychosocial support to renal patients and their families. This role involves case management, financial counseling, and collaboration with a multidisciplinary team to enhance patient well-being. Ideal candidates should have a degree in social work and strong communication skills in English and Chinese, with a commitment to serving the needy. Experience in community healthcare is preferred.

Qualifications

• 2-3 years of relevant experience in community healthcare or dialysis centre preferred.
• Good command of English and Chinese to communicate with patients.
• Ability to work independently and in a team.

Responsibilities

• Oversee case management for renal patients from referral to discharge.
• Conduct means testing and provide financial counselling.
• Liaise with hospitals and social service agencies.
• Plan and evaluate patient support programs.
• Assist in training volunteers for socio-emotional support.

Skills

Communication

Interpersonal skills

Proficiency in MS Office

Empathy

Compassion

Education

Degree in Social Work

Job description

As a social worker, you'll play a key role in providing holistic psychosocial support to renal patients and their families. This position is responsible for assessing needs, facilitating access to financial and community resources, and supporting patients' emotional well‑wellness throughout their treatment journey. Working closely with the multidisciplinary team, you will ensure coordinated care planning, promote patient resilience, and contribute to program and service development that enhances quality of life for patients.

Job Responsibilities

• Oversee all aspects of case management for renal patients, from initial referral and intake to discharge planning. This includes conducting home visits, performing risk assessments, and creating comprehensive care plans.
• Conduct means testing and financial counselling, assisting patients and their families with financial aid applications. Provide psycho-social and emotional support to ensure patient well‑being is effectively addressed.
• Perform bio‑psycho‑social‑spiritual (BPSS) and financial assessments to identify patient needs and determine necessary interventions and support.
• Liaise with hospitals, government bodies, and social service agencies to coordinate patient placements and mobilise resources like transport and support services.
• Maintain timely and accurate documentation of case notes and prepare periodic reports on social services.
• Co‑develop, plan, implement, and evaluate programmes—both centre‑based and outreach—that support the physical, emotional, and social needs of patients.
• Support patient engagement and empowerment through educational, wellness, and psychosocial programmes.
• Assist in training and supervising volunteers, ensuring they are well‑equipped to provide socio‑emotional support to patients. Engage volunteers in centre events, projects, and outreach activities.
• Work with the management team to develop, review, and update SOPs related to admissions, financial aid, and social services.
• Contribute to the strategic planning for Tzu Chi's renal care initiatives by providing insights and recommendations based on frontline experience and social work expertise.

QUALIFICATIONS AND SKILLS

• Degree, Graduate Diploma, or Diploma in Social Work from a recognised institution
• 2- 3 years of relevant experience in the community healthcare or dialysis centre will be an added advantage
• Proficient in MS Office applications, particularly Microsoft Excel, Word and Outlook
• Good command of spoken and written English and Chinese, to communicate effectively with non‑English‑speaking patients and volunteers
• Strong communication and interpersonal skills, with the ability to work independently and as part of a team
• Demonstrates empathy, compassion, and a strong commitment to serving the needy