Medical Information Specialist - Korean Speaker

Affinity Human Venture LLP; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading life sciences firm in Singapore seeks a Medical Information Specialist proficient in English and Korean. The role involves responding to technical inquiries, documenting interactions, and adhering to regulatory guidelines. A Bachelor's degree in life sciences is required, along with strong interpersonal skills and the ability to work independently. Join a dedicated team in a fast-paced environment where you will provide crucial support in medical communication. Great opportunity for those passionate about medical information.

Responsibilities

• Responds to technical and medical information inquiries accurately.
• Analyzes and documents inquiries and interactions systematically.
• Identifies and records adverse events and product complaints.
• Maintains knowledge of project and corporate policies.
• Works closely with client contacts to resolve inquiries.

Skills

Excellent language skills in English and Korean

Proficient computer and keyboarding skills

Good interpersonal skills

Ability to work independently

Ability to interpret complex medical information

Organizational and time management skills

Maintain a positive and professional demeanor

Education

Bachelor's degree in life sciences

Job description

MEDICAL INFORMATION SPECIALIST (KOREAN SPEAKER) Singapore

Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/technical information, while maintaining regulatory compliance and a high-level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join one of the leading CRO organisations and a growing team of nearly healthcare professionals providing medical information and education.

Summarized Purpose:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Qualifications:

Education and Experience:

• Bachelor's degree in life sciences courses is required

Knowledge, Skills and Abilities:

• Excellent language skills in English and Korean language (comprehension, speaking, reading and writing);
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Contact:

Sarka Llorens via [e-mail] or via phone [phone]

EA No: 17S8637 Reg No: R1329451