Matcha Barista

HVALA PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local cafe in Singapore seeks customer service staff to enhance customer engagement and satisfaction. The role involves greeting customers, preparing beverages, and maintaining cleanliness. Candidates should have a passion for food and beverages, knowledge about tea, and possess excellent communication skills. This full-time position offers a structured work week, medical claims, and annual leave after the probation period.

Benefits

Medical claim system

14 days of annual leave

Individual welfare fund

Qualifications

• Experience and interest in F&B.
• Passion for tea with knowledge sharing.
• Able to work weekends and public holidays.

Responsibilities

• Greet and assist customers positively.
• Engage customers on products and tea knowledge.
• Prepare, plate and serve food and drinks.
• Maintain cleanliness and organization.
• Collaborate with team members for smooth operations.

Skills

Good communication skills

Interpersonal skills

Fluency in English

Ability to work under pressure

Proactive and reliable

Job description

Description:

• Customer Service: Greet and assist customers with a friendly attitude, attending to customers' queries and concerns.
• Customer Engagement & Satisfaction: Engage in meaningful conversations with customers on concept, products and tea knowledge. Ensure every customer leaves satisfied with their experience.
• Beverage Preparation: Prepare, plate and serve food and drinks, following recipes and quality standards.
• Opening & closing of outlets
• Inventory: receiving and checking of inventory and perishables.
• Cleanliness & Organization: Maintain a clean and organized work station, including prepping ingredients, sanitizing surfaces, and keeping the cafe area tidy.
• Team Collaboration: Work closely with other crew members to ensure smooth operations and a positive work environment.
• Reports to: Outlet Manager

Requirements:

• Experience and interest in F&B
• Passion for tea, including acquiring and sharing of tea knowledge
• Able to work weekends & public holidays

Skills & Abilities:

• Well‑groomed with good communication and interpersonal skills
• Fluent in English
• Proactive and reliable, able to adapt and learn quickly
• Ability to withstand stress and work well under pressure

Other job details:

• 5 day work week, no split shifts
• Medical claim system
• 14 days of annual leave (upon completion of probation period, prorated)
• Individual welfare fund (upon completion of probation period, prorated)