Mandarin-Speaking Multichannel Support & Sales Specialist

Longbridge; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A financial services firm in Singapore is seeking a dedicated customer service representative to provide exceptional service across several channels, including phone, email, and social media. The ideal candidate should have at least one year of experience, preferably in brokerage or finance, and be fluent in both English and Mandarin. Responsibilities include addressing inquiries, resolving complaints, and meeting performance targets. This role requires a positive attitude and strong communication skills in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in customer service; preferably in brokerage or finance-related roles.
• Proficiency in spoken and written English and Mandarin.
• Ability to work independently and in a team within a fast-paced environment.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Stay informed about product updates and promotions.
• Resolve customer complaints with effective solutions.
• Meet performance targets regarding satisfaction and resolution rates.
• Collaborate with stakeholders for issue resolution.
• Conduct outbound sales calls when required.

Skills

Customer service experience

Communication skills

Multitasking

Problem-solving

Team collaboration

Education

Diploma or Degree in any field

Job description

A financial services firm in Singapore is seeking a dedicated customer service representative to provide exceptional service across several channels, including phone, email, and social media. The ideal candidate should have at least one year of experience, preferably in brokerage or finance, and be fluent in both English and Mandarin. Responsibilities include addressing inquiries, resolving complaints, and meeting performance targets. This role requires a positive attitude and strong communication skills in a fast-paced environment.