Manager, Supply Chain

Biomed Global; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is seeking a professional to enhance stakeholder experience through strategic improvements in customer service. The role involves overseeing operations, leading a team, and ensuring quality standards. Candidates should have experience in customer service, procurement, and logistics, as well as a keen interest in improving processes and team development.

Qualifications

• Strong interest in providing good customer experience.
• Enjoy developing a team and working with others.
• Looking for an organization to grow and develop together with.

Responsibilities

• Oversee operations in Singapore office.
• Lead and develop a team in customer service, procurement, and logistics.
• Improve documentation across the group.
• Revamp customer experience.
• Ensure we meet ISO quality objectives.

Skills

Customer service expertise

Strategic improvements

Attention to detail

Team development

Willingness to learn

Education

Experience in Customer service, procurement & Logistics

Knowledge of SAP

Experience in Biomedical/Healthcare Industry

Job description

Job Information

• Industry: Health Care
• Job Type: Full time
• Job Location: 18 Boon Lay Way, Tradehub 21, 05-105, Singapore 609966
• City: Boon Lay Way
• Country: Singapore
• Salary Range: 4,000 - 6,999 SGD

Job Description

One of our key focus areas, is to enhance our stakeholder experience. You will be actively involved in revamping our customer service processes, improving our documentation, and helping us build the right team to serve both our internal and external stakeholders. You will also coordinate internal audits and compliance related matters with our regulatory and quality assurance team.

The role will be challenging for the next few months as we look to transform many of our manual processes, while maintaining our service levels to our stakeholders.

What we offer is an opportunity for you to experience an organization going through a strategic transformation, gain hands-on experience implementing digital improvements, and develop a robust understanding of the healthcare industry from a supply chain perspective. The outcome of what you do will lead to operational excellence, enhance our stakeholder experience, and enable us to improve the standards of healthcare in SEA. If you have the grit and feel up for the challenge, please do apply!

Role & Responsibilities

• Oversee operations in Singapore office.
• Lead and develop a team of talent in customer service, procurement, and logistics.
• Improve documentation across the group.
• Revamp our customer experience to serve our stakeholders better.
• Review and improve upon our existing processes, increase productivity.
• Communicate with all stakeholders regarding any improvements.
• Ensure we meet ISO quality objectives.
• Ensure operating license validity.
• Oversee maintenance of our facilities in Singapore.
• Analyze and design organizational structures, roles, responsibilities.
• Roll out suitable reporting dashboards – Operational performance.
• Explore and propose best practices.
• Increase Supply Chain Business.

Requirements

• Strong interest in providing good customer experience
• Strong interest in strategic improvements
• Strong attention to detail
• Enjoy developing a team, working with others
• Looking for an organization to grow and develop together with
• Willingness to learn and explore new knowledge
• Experienced in Customer service, procurement & Logistics
• Experienced in SAP
• Biomedical/Healthcare Industry will be useful