Manager, SSI, Program and Learning Services

National Council of Social Service; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading social service organization in Singapore seeks a Strategic Learning Programme Manager to oversee the planning and implementation of educational programs. The role focuses on ensuring high-quality learning experiences, managing financial compliance, and collaborating with stakeholders. Ideal candidates will have 3-5 years of program management experience, strong project management skills, and knowledge of continuous education operations. An innovative approach to learning methodologies and technologies is valued.

Qualifications

• Minimum 3-5 years of experience in programme management, preferably in CET environment or social services sector.
• Strong project management and organisational skills.
• In-depth knowledge of Continuous Education and Training (CET) operations.

Responsibilities

• Lead strategic planning and administration of learning programmes.
• Oversee financial matters and ensure compliance with guidelines.
• Foster relationships with stakeholders for effective service delivery.

Skills

Project Management

Communication

Analytical Thinking

Budget Management

Collaborative Work

Tools

Relevant software & digital tools

Job description

What the role is

Lead the strategic planning, implementation, and administration of learning programmes at the Social Service Institute (SSI). Drive excellence in continuing education and training for the social service sector, ensuring high-quality, impactful learning experiences that meet sector needs and organisational objectives.

What you will be working on

1. Programme Planning and Management

• Develop and oversee comprehensive learning programmes aligned with sector needs and SSI's strategic goals.
• Optimise resource utilisation, including premises and budget, to ensure cost-effectiveness and achievement of key performance indicators (KPIs).
• Lead end-to-end course administration, from pre-course planning to post-course evaluation.
• Regularly review and enhance training administrative processes

2. Stakeholder Management and Collaboration

• Foster strong relationships with adult educators, training administrators, and external partners to ensure effective service delivery.
• Manage learner relations, addressing feedback and resolving issues to enhance overall learning experience.
• Collaborate with internal teams to streamline operations and improve administrative policies and procedures.

3. Financial Management and Compliance

• Oversee training-related financial matters in accordance with NCSS finance guidelines and funding requirements.
• Manage funding applications and related matters with various bodies (e.g., SkllsFuture Singapore, Early Childhood Development Agency) to secure necessary resources for SSI programmes.
• Ensure compliance with regulatory requirements and participate in internal and external audits.

4. Strategic Initiatives and Reporting

• Plan and execute ad-hoc events, manage Communities of Practice, and spearhead learning initiatives.
• Prepare and present comprehensive reports, audit documentation, and strategic papers.
• Perform secretariat roles for key meetings, including SSI Management and Programme and Learning Services (PLS) team meetings.

5. Innovation and Technology Integration

• Explore and implement innovative learning methodologies and technologies to enhance programme delivery and learner engagement.
• Collaborate with IT teams to leverage digital tools for improved programme management and learner experience.

What we are looking for

Personal Competencies

• Serving with Heart, Commitment and Purpose
• Improving and Innovating Continuously
• Data Management & Analysis
• Project Management

Skills Required

• Strong project management and organisational skills
• Excellent communication and interpersonal abilities
• Analytical thinking and problem-solving capabilities
• In-depth knowledge of Continuous Education and Training (CET) operations
• Financial acumen for budget management and cost analysis
• Proficiency in relevant software and digital tools
• Ability to work collaboratively in a cross-functional environment

Experience & Special Certification (s)

Minimum 3-5 years of experience in programme management, preferably in CET environment or social services sector

We regret to inform that only shortlisted candidates will be notified.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg