Manager (Service Operations) [Kaki Bukit | Weekdays | $5,500–$7,000] – EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare service organization in Singapore seeks a Service Manager to lead and mentor the Service Team. The role involves overseeing service operations, ensuring quality service delivery across healthcare environments, and building strong customer relationships. Candidates must have at least 5 years of relevant service experience and strong technical knowledge in medical device servicing. Competitive salary offered.

Qualifications

• Minimum 5 years of service experience in healthcare equipment or related technical field.
• At least 2 years in a supervisory or managerial role.
• Strong understanding of medical device servicing and IT network integration.

Responsibilities

• Lead and manage the Service Team for high performance and quality service.
• Oversee daily service operations including preventive maintenance.
• Build and maintain strong customer relationships, ensuring efficient issue resolution.

Skills

Service management

Technical capability

Customer relationship management

Process improvements

Education

Diploma/Degree in Engineering, Computer Engineering/Science, Biomedical Engineering

Job description

Service Manager

• Working days: Monday - Friday 9am - 6pm
• Salary: $5,500 - $7,000
• Location : Kaki Bukit

Job Responsibilities

• Lead, manage, and mentor the Service Team to ensure high performance, strong technical capability, and consistent delivery of quality service.
• Oversee daily service operations, including preventive maintenance, corrective maintenance, repair works, and breakdown response for customers across hospitals, nursing homes, and home-care environments.
• Plan and allocate service manpower effectively to meet operational needs and service turnaround expectations.
• Review and ensure accuracy of all service documentation, reports, assessments, and maintenance records in accordance with company standards.
• Drive service excellence by implementing service quality improvements, process enhancements, and compliance with OH&S and infection control policies.
• Support the promotion and renewal of service contracts; work closely with sales teams on contract strategy and customer engagement.
• Build and maintain strong customer relationships, acting as the escalation point for complex service issues and ensuring efficient resolution.
• Monitor performance indicators such as response times, service quality, productivity, and customer satisfaction, and provide regular reporting to management.
• Ensure all serviced products meet safety requirements and align with company policies and regulatory guidelines.
• Collaborate cross-functionally with regional service management, logistics, sales, and technical teams to support business objectives.
• Manage inventory of spare parts, tools, and equipment, ensuring cost efficiency and availability.
• Lead technical training sessions and ensure continuous upskilling of the service team.

Job Requirements

• Diploma/Degree in Engineering, Computer Engineering/Science, Biomedical Engineering, or relevant technical discipline.
• Minimum 5 years of service experience in healthcare equipment, medical devices, or related technical field, with at least 2 years in a supervisory or managerial role.
• Strong understanding of medical device servicing, including smart bed connectivity, IT network integration, HL7/Epic systems, and data integration to EMR/EHR platforms.

✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279