Manager, Sales Key Account

DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading logistics company is seeking an experienced Account Manager in Singapore to manage customer relationships and drive business development in the freight forwarding sector. The ideal candidate will have over 5 years of experience, strong account management skills, and a proven track record in developing business through strategic sales. Responsibilities include maintaining customer satisfaction and preparing operational documents to meet expectations. Competitive salary and growth opportunities offered.

Qualifications

• More than 5 years of relevant working experience in a multinational corporation.
• Experience in Account Management of Freight Forwarding or related international transportation services.

Responsibilities

• Manage relationships with customers in the logistics sector.
• Achieve sales targets by maintaining a healthy pipeline.
• Prepare documents for customer implementation to meet expectations.

Skills

Account Management

Customer Relationship Management

Strategic Sales

Communication Skills

Market Analysis

Education

Diploma or Degree

Job description

IN THIS ROLE YOU WILL:

• Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
• Seeks and prospects for Strategic Customer targets to win new customers.
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
• Consults CRMs and Sector Heads on potential solutions and best practice.
• Gathers customer and market information to update Product and Trade Lane on current conditions.

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers
• Proven track record in developing and growing business with assigned portfolio of customers through RFQ customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation
• Well developed communication and presentation skills
• Diploma/ degree with more than 5 years of relevant working experience in a MNC environment