Manager of Digital Experience and Enablement, APAC

Valvoline Global; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A major automotive solutions provider in Singapore is seeking an experienced leader to drive digital transformation initiatives. In this role, you will coach a team of Product Owners and manage the full product lifecycle, ensuring alignment with business goals. The ideal candidate should possess strong project management skills and proficiency in Chinese. This position offers competitive benefits and the opportunity to shape the future of automotive solutions.

Benefits

Competitive salary

Professional development opportunities

Flexible working conditions

Qualifications

• Experience in automotive aftermarket or B2B distribution.
• Strong proficiency in Chinese (Speaking, Writing, Reading).
• Proven capability to lead cross-functional teams.

Responsibilities

• Lead and coach a team of Product Owners & Digital Solution Consultants.
• Drive full product lifecycle from ideation to post-launch.
• Analyze market trends to strengthen Valvoline's market position.

Skills

Digital transformation

Customer experience

Project management

Stakeholder alignment

Data analytics

Team leadership

Communication skills

Education

8+ years of relevant experience

Tools

Salesforce

Microsoft Office Suite

SAP

Job description

Why Valvoline Global Operations?

At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future‑ready products and provide best‑in‑class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to :

• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

How You Make an Impact (Job Accountabilities)

Lead and coach a team of Product Owners & Digital Solution Consultants and support in the day‑to‑day activities and fostering a mindset of collaboration and innovation:

Partner with global and functional teams to define the digital product direction that supports overall business goals. Work closely with stakeholders to understand commercial priorities and turn them into clear and actionable initiatives.

Drive the full product lifecycle from ideation to post‑launch, ensuring each release delivers real business impact. Prioritize initiatives based on business value, revenue potential and operational feasibility.

Continuously study market trends, customer behavior and competitors to uncover opportunities that strengthen Valvoline’s market position and drive growth.

Manage the team responsible for driving adoption and performance:

Build, govern and adapt the program to meet the regional business needs while maintaining enterprise standards.

Partner with Sales, Marketing and IT to define clear KPIs, Customer Segmentation and Testing Strategy that link feature / enhancement to measurable business outcomes—conversion, retention and revenue growth.

Track and analyze the performance of digitalization to understand what drives customer engagement and business results—use data insights to identify improvement opportunities, optimize user experience and unlock new growth potential.

Stay up‑to‑date with industry trends, customer behavior and emerging technologies. Use these insights to shape digital strategy, strengthen competitive advantage and guide investment decisions that deliver clear ROI and business value.

Develop and maintain a clear regional product roadmap that connects digital initiatives to business priorities. Regularly communicate progress and outcomes to stakeholders. Collaborate with cross‑functional teams to define, prioritize and deliver projects that accelerate growth, improve customer experience and support Strategic Goals.

Foster a culture of continuous learning and digital excellence within the team and wider organization. Encourage innovation, upskilling and knowledge sharing to strengthen digital capability. Demonstrate commitment to personal growth through ongoing learning and professional development.

Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

This role will interact with Regional Leaders of each business region and digital teams that they support. Also, they will interact with IT leaders around the globe. The interacting roles include, but are not limited to:

• Chief Brand and Marketing Officer
• Vice President of IT
• Sr. Director of Enterprise Customer Experience
• Regional VPs and Directors

Regional Sales & IT Leaders

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

8+ years of experience in digital transformation, customer experience and digital enablement with at least 4 years of people leadership.

Experience in automotive aftermarket, lubricants and/or B2B distribution environment.

Strong language proficiency in Chinese (Speaking, Writing and Reading).

Proven ability to lead and develop cross‑functional teams of Product Owners and Customer Success Manager, delivering business impact through digital enablement and best practices.

Demonstrated success in digital product management e.g. Salesforce Automation, OMS, CRM, CDP, Commerce, Loyalty Management, Marketing Engagement etc.

Hands‑on experience working in or with the China Digital Ecosystem including familiarity with platforms e.g. WeChat, Alipay, Tmall, JD.com, Douyin (TikTok China) and Baidu.

Proven capability to localize global digital tools to meet China’s regulatory, technical and user behavior requirements.

Experience in Customer Journeys Mapping in identifying pain points and opportunities across digital and offline touch points to enhance engagement, conversion, loyalty and driving measurement improvements in customer satisfaction and business growth.

Proven ability to use data and analytics to measure ROI, optimize user experience and identify opportunities for digital growth.

Strong project management and stakeholder alignment skills—manage multiple initiatives, tight timelines and diverse functional teams across markets.

Experience in technology‑driven or SaaS environment with strong understanding of platform architecture, integrations and user adoption best practices.

Strong understanding of the software development lifecycle, agile mindset and product governance framework.

Working knowledge of Microsoft Office Suite, SAP and Salesforce.

Leading Change : Alignment & Accountability

Aligning & Executing Strategy: Demonstrated capability to align product initiatives with overall business strategy and market trends.

Driving Execution : Leading Execution & Execution Mindset

Conflict, Accountability, Problem Solving: Ability to thrive in a fast‑paced, dynamic environment and adapt strategies to meet changing market conditions. Capable of addressing complex challenges and making decisions that positively impact the product and business.

Innovation

Proven track record of driving innovation in product development, staying ahead of industry trends and emerging technologies.

Drive Profitable Growth

Delegating and Empowering Your Team

Operational Decision Making

Drive for Results

Creating a High-Performance Culture

Leading Others: Ability to inspire and lead a team of Senior Product Owners, fostering a collaborative and high‑performance culture.

Creating an Inclusive Environment: Building Your Org. & Creating an Inclusive Team of Ideal Team Players.

Coaching & Developing Others: Mentoring / Coaching and Teaching Your Team.

Building Influential Partnerships

Interpersonal Savvy & Strategic Influence

Building Customer Loyalty (Internal & External)

Deep understanding of customer needs and the ability to advocate for user‑centric product design and development.

Business, Financial Acumen

Proficient in analysis and interpretation to make informed decisions and optimize solutions performance.

Presentation Skills & Stage Presence

High Impact and Compelling Communication.

Excellent communication and leadership skills

Strong verbal and written communication skills, with the ability to convey complex ideas clearly to both technical and non‑technical stakeholders.

Building and Cultivating Influential Networks and Partnerships.

Working Conditions / Physical Requirements / Travel Requirements

Working Conditions / Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements: Travel Frequency 35%; Overnight Travel approximately 25%.

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:
Email: [e-mail]

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 1938