Manager, Mental Health Service Delivery and System Integration

Agency for Integrated Care; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A community health organization in Singapore is seeking a lead for community mental health programmes. You will oversee the implementation of key initiatives, ensuring alignment with health outcomes. The ideal candidate has at least 8 years of experience in managing healthcare or social services programs, strong analytical and stakeholder management skills, and a passion for improving mental health services. This role offers opportunities for impactful community engagement and program development.

Qualifications

• 8+ years of relevant experience in healthcare or social services.
• 2-3 years in a supervisory or management role.
• Experience with community mental health and cross-sector collaboration.

Responsibilities

• Lead and oversee implementation of community mental health programmes.
• Identify and address gaps in mental health service coordination.
• Build partnerships with hospitals and community stakeholders.
• Track and report on programme KPIs and outcomes.

Skills

Stakeholder management

Analytical thinking

Problem-solving

Programme implementation

Negotiation skills

Facilitation skills

Education

Bachelor's Degree in Social Work, Psychology, Counselling

Postgraduate qualification

Job description

Company description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description

The role leads the planning, implementation and optimisation of hospital-care-led community mental health programmes such as ASCAT and Aftercare, for one healthcare cluster. Reporting to the Assistant Director, the role oversees service delivery, system linkages, programme performance and stakeholder partnerships within the cluster, ensuring alignment with the Community Mental Health (CMH) Masterplan and achieving measurable outcomes for clients and caregivers in the community.

• Cluster Programme Leadership: Lead and oversee the implementation of hospital-care-led community mental health programmes (e.g. ASCAT, Aftercare) for the assigned healthcare cluster, ensuring alignment with the CMH Masterplan.
• Service Delivery & System Integration: Identify and address system gaps, workflow issues and process challenges to improve mental health service coordination and client care continuity.
• Stakeholder & Network Management: Build and manage strong working partnerships with hospitals, community partners and other stakeholders to strengthen the regional mental health ecosystem.
• Programme Monitoring & Performance Management: Track, analyse and report on programme KPIs and outcome measures; contribute data and insights for cluster-level service planning and continuous improvement.
• Quality & Care Model Enhancement: Support the development and implementation of quality frameworks and service standards to ensure programme effectiveness and consistency across providers.
• Capability Building Support: Work with providers and stakeholders to identify learning gaps and support the roll‑out of mental health capability building initiatives across the cluster.
• Funding & Resource Coordination: Support budget planning, resource allocation and funding utilisation for cluster programmes, ensuring accountability and efficient use of resources.
• Policy & Strategy Input: Contribute cluster‑level insights, ground feedback and implementation learnings to inform broader policy, service development and regional mental health strategies led by the Assistant Director and Head of Department.

Job Requirements

• Bachelor's Degree in Social Work, Psychology, Counselling or related field; postgraduate qualification would be an advantage.
• Minimum 8 years of relevant experience, with 2-3 years in a supervisory/management role.
• Experience in community mental health, healthcare or social service systems, including multi‑agency or cross‑sector collaboration.
• Strong background in programme implementation, monitoring and evaluation.
• Proven stakeholder management, negotiation and facilitation skills across diverse organisations.
• Strong analytical thinking, systems thinking and problem‑solving abilities.
• Experience in service development, design thinking or organisational development preferred.
• Resilient, adaptable, able to manage ambiguity and complexity in a healthcare ecosystem.