Manager, Fraud Operations

STANDARD CHARTERED BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

An international bank in Singapore is looking for a Fraud Risk Manager with over 5 years of experience in fraud risk management and investigations. Candidates should demonstrate strong analytical skills and knowledge of fraud risk typologies. The role involves developing fraud prevention strategies, delivering key reports, and collaborating with external partners to strengthen fraud controls. This position offers a competitive salary and benefits, promoting personal growth and a diverse work environment.

Benefits

Competitive salary

Flexible working options

Core bank funding for pension

Qualifications

• 5+ years in fraud risk management, operations or investigations in a Bank or fintech.
• Good knowledge of fraud risk typologies and prevention strategies.
• Certifications such as CFE, CISA, CRISC or equivalent are advantageous.

Responsibilities

• Manage and deliver the Fraud Risk Management Strategy.
• Support fraud investigations and advisory in relation to Fraud and Scams.
• Manage fraud rules, statistics, management reporting, and dashboards.

Skills

Fraud risk management

Analytical skills

Project management

Communication skills

Education

Bachelor’s degree in finance, Business, Risk Management or related field

Tools

MIS and Reporting

Job description

JOB SUMMARY

Key responsibilities/tasks:

• Assess lending fraud risks and threats their applicability.
• Facilitate Fraud Risk Assessment (FRA) for lending related projects/initiatives.
• Work with the business on the implementation and execution of fraud controls.
• Own and actively manage fraud rules, models and watchlists, and triggers/alerts.
• Complete fraud investigation.
• Manage operating effectiveness of the application fraud detection system, rules, and model (alert rate, detection rate, false positive ratio etc.).
• Fraud reporting, communications, loss recognition, and recording.
• Work with industry on implementing anti-fraud controls

RESPONSIBILITIES

Strategy

Manage and deliver the Fraud Risk Management Strategy, Support fraud investigations and advisory in relations to Fraud and Scams.

Key Responsibilities

• Manage fraud investigations across digital and non-digital channels.
• Implements, and refine prevention and detection strategies, enhance rule performance and implement end-to-end controls across all channels.
• Manage fraud rules, scenarios, models, watchlists, triggers, and alerts.
• Manage fraud and scam statistics, management reporting, operational dashboards, performance metrics, and trend analysis.
• Partners with business, strategy, analytics, and technology teams on the enhancement, implementation and execution of fraud controls.
• Collaborate with external partners, vendors and industry implementing anti-fraud controls.

Business

Primarily focus on WRB Business, including SME.

Processes

Primary process will be Fraud Risk Management.

• Compliance with relevant policies, processes, standards and regulations with respect to fraud risk management.
• Support the implementation and enhancement of fraud risk process, and controls to ensure compliance with such policies, processes, standards and regulations.

People & Talent

Lead through example and build the appropriate culture and values, work in collaboration with risk and control partners.

Risk Management

• Proactive identification, escalation, resolution, management, and reporting of fraud, scam and related risks, issues, near-misses.
• Effective rollout of fraud risk management policy and standards, including completion of gap analysis, ensuring compliance etc.
• Ensure effective governance, oversight and management over fraud operations teams.

Governance

• Ensure effective governance, oversight and management over fraud operations teams.
• Ensure timely reporting of fraud and scam statistics, operational dashboards, performance metrics, trend analysis, and reporting to management and relevant committees.
• Fraud Risk Management and Reporting

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escape, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head, Fraud Ops
• Head, Risk Operations, WRB
• Executive Director, Deposits
• Executive Director, Cards Management

Other Responsibilities

Embed Here for good and Group’s brand and values in Singapore Fraud Risk Management team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 5+ years in fraud risk management, fraud operations, investigations, or financial crime risk management in a Bank or fintech.
• Good knowledge of fraud risk typologies, prevention and detection strategies across digital payments, online and mobile banking, including anti-fraud policy, regulations, and standards.
• Good Risk Management awareness and is able to identify, manage, and mitigate such risks independently.
• Good analytical, MIS, Reporting, project management, and communication skills.
• Certifications such as CFE, CISA, CRISC or equivalent are advantageous.
• Education Degree or equivalent
• Training Fraud and scams, fraud investigations
• Bachelor’s degree in finance, Business, Risk Management or related field.

Role Specific Technical Competencies

• Fraud Risk Management
• Anti-Fraud/Scam Controls
• MIS and Reporting
• Analytical Thinking
• Project Management
• Risk Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers