Manager - Consumer Propositions

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance firm based in Singapore is looking for a Product Development Officer to assist in launching product propositions. The role includes supporting ideation, preparing business cases for approvals, and monitoring product sales post-launch. Ideal candidates should have 4-5 years of experience in product development, exhibit strong analytical and communication skills, and possess a tertiary qualification in relevant fields. This position requires strong planning abilities and a proactive approach to teamwork.

Qualifications

• 4 - 5 years of relevant experience in product development or propositions.
• Ability to seed ideas and inspire creativity.
• Proficient in articulating ideas to convince stakeholders.

Responsibilities

• Assist in product ideation and development processes.
• Prepare business case and materials for product approval.
• Monitor sales and track performance post-launch.

Skills

Analytical skills

Strong communication

Planning and organizing

Interpersonal skills

Project-oriented

Education

Tertiary education in Actuarial, Insurance, Finance or Marketing

Job description

Reporting to the Team Lead of the relevant Consumer Propositions Team, you will be responsible for the successful and timely launch of products that you are assigned to support the overall product strategy and roadmap for GELS for the year.

Ideation of Product Propositions

• Be part of the ideation squad (which consist of members from different departments) for your assigned product to participate in brainstorming and conceptualisation of product propositions that will meet the needs (pain points) of the specific customer segment.
• Work with the Customer Insights and Research team to prepare and conduct customer research (e.g. via surveys, interviews) to gather customer feedback.
• Engage other relevant stakeholders to test out product propositions (including price points) and revise product design accordingly (iterative process) until the optimal product design with a strong proposition is formed.
• Assist team lead in preparing the presentation deck to share ideas to a wider group, including management, to get their buy-in on the product proposition.

Product Approval

• Assist team lead in the preparation of business case (including business objectives and justifications) and the necessary materials for product approval.
• Assist team lead in preparing all other materials required for product approval within the product approval framework.
• Engage other relevant approving stakeholders to ensure that they provide their sign-off in a timely manner so that launch date is not compromised.

Product Delivery and Launch Preparation

• Assist the team lead in preparing materials for product discussion with downstream stakeholders to ensure they have a comprehensive understanding of the product proposition, intent and design for the purpose of implementation.
• Drafting of policy documents and product summaries, and coordinate circulation of materials to relevant stakeholders to obtain feedback and final sign-off.
• Assist the team lead in preparing the marketing brief for engagement and discussion with Customer Marketing and Propositions team to design marketing materials that speak to the target customer segment.

Post-Sales Monitoring and Tracking

• Assist the team lead in extracting sales data on a timely manner from launch.
• Work together with the team lead on monitoring sales of products launched, e.g. is sales aligned with expected, who are the actual customers buying, are they aligned with who we expect the target segment to be, who are the reps selling, etc.
• Work with the team lead for a presentation deck to present analysis and findings to a broader group of stakeholders, including management.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Qualifications

• Tertiary education qualification in Actuarial, Insurance, Finance or Marketing related disciplines;
• 4 - 5 years of relevant experience, ideally in product development / product (sales) propositions will be a plus;
• Possess strong traits of analytical mind, with the ability to seed ideas, link ideation and inspire creativity / resourcefulness;
• Strong communicator to articulate ideas and convince stakeholders;
• Excellent planning, organizational, influencing and interpersonal skills;
• Action and project oriented individual with focus on improvement and change and ability to work under pressure or tight time lines;
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.