Manager – Client & Operations (Accounting Firm)

ONPOINT CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An accounting firm in Singapore is seeking a dedicated professional to manage client relationships and oversee internal operations. The ideal candidate should have experience in an accounting environment and strong communication skills. Responsibilities include attending client meetings, managing staff workflows, and improving accounting processes. If you are organized and proactive, this role offers a great opportunity for growth in a supportive team.

Qualifications

• Experience in an accounting firm (client-servicing or operations).
• Good understanding of Singapore accounting, GST, and compliance timelines.
• Able to train and guide junior staff.

Responsibilities

• Attend client meetings and manage client relationships.
• Track and manage tasks for accounting and admin staff.
• Review and improve existing workflows and SOPs.
• Troubleshoot issues faced by staff and clients.
• Ensure professionalism and service quality in management.

Skills

Client engagement

Communication skills

Problem-solving

Organizational skills

Tools

Xero

QuickBooks

Financio

Job description

About the Role

You’re looking for a steady pair of hands — someone who can meet clients confidently, manage staff workflows, and sharpen your internal processes so everything runs smoothly. This role blends client relationship management, operations, and accounting-process improvement… basically the firm’s right-hand person.

Key Responsibilities

1. Client Engagement & Relationship Management

• Attend client meetings (in-person or virtual) on behalf of the firm.
• Understand client needs, pain points, and business models.
• Advise clients on improving their accounting systems, SOPs, documentation flow, and compliance processes.
• Handle escalations or issues raised by clients regarding accounts or deliverables.
• Maintain strong rapport and ensure high client satisfaction and retention.

2. Internal Operations & Task Management

• Track, delegate, and follow up on tasks assigned to accounting and admin staff.
• Monitor deadlines (GST, IRAS filings, ACRA filings, payroll, management accounts, etc.).
• Ensure each staff member’s portfolio is properly managed and aligned with firm deadlines.
• Review staff work quality before submission where required.

3. SOP Improvement & Process Building

• Review existing workflows for onboarding, accounts preparation, GST, payroll, and reporting.
• Identify bottlenecks and propose new SOPs/tools to simplify work and reduce errors.
• Implement structured checklists, templates, and communication standards.
• Train staff on improved SOPs and ensure consistent adoption.

4. Problem-Solving & Support

• Troubleshoot issues faced by staff (e.g., missing documents, unclear GL entries, client delays, system issues).
• Troubleshoot accounting process issues faced by clients (e.g., wrong workflows, poor tracking, bad invoice practices).
• Work with you to resolve complex cases that need senior-level decision-making.

5. General Management

• Ensure weekly portfolio reviews with staff.
• Prepare short operational updates or dashboards for you.
• Assist in onboarding new clients and staff.
• Maintain high standards of professionalism and service quality.

Requirements

• Experience in an accounting firm (client-servicing or operations).
• Strong communication and presentation skills.
• Comfortable handling clients independently.
• Good understanding of Singapore accounting, GST, and compliance timelines.
• Able to train and guide junior staff.
• Proactive, organised, and able to take ownership of operations.

Nice-to-Have

• Experience with digital accounting tools (Xero, QuickBooks, Financio, etc.).
• SOP creation experience.
• Leadership experience in a small-to-medium accounting practice.