Manager / Assistant Manager

JUMBO Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant chain in Singapore is seeking a Manager/Assistant Manager to oversee restaurant operations. Key responsibilities include ensuring guest satisfaction, maintaining high service standards, and managing financial performance. The ideal candidate has at least 5 years of management experience in the Food & Beverage industry, strong leadership, and excellent communication skills. This role requires the ability to lead staff effectively and manage operational compliance. A negotiable salary will be provided.

Qualifications

• Minimum of 5 years management experience in the Food & Beverage industry.
• Possess sound leadership qualities and ability to manage service staff.
• Competence in IT skills with Microsoft Office applications.

Responsibilities

• Ensure guest needs are met by providing efficient and professional service.
• Resolve service failure issues and maintain high customer service standards.
• Be responsible for financial performance including profit and loss.

Skills

Leadership skills

Communication skills

Organizational skills

IT skills

Job description

Manager / Assistant Manager - Job Description Service

• To ensure guest needs / expectations are met or exceeded by providing efficient and professional service
• To lead by example, by demonstrating exemplary professionalism
• To resolve any and all potential service failure issues
• To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation
• To perform duties in the best interests of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld

Management

• To maintain high standards in Customer Service through direct supervision
• To develop individual staff Performance Standard by planning and implementation of in-house training and development programmes
• To ensure that the restaurant operates in compliance with the Company’s Policies / Regulation and Standard Operational Procedures, as well as local authorities’ and the NEA regulations
• To enforce discipline and ensure proper conduct of all staff
• To create and maintain a high level of morale amongst staff
• To monitor and control labour through effective manpower scheduling and monitoring of staff leave
• To ensure strict adherence to receiving, checking and storage of inventory
• To handle all restaurant administrative duties and ensure timely submission of documents to Headquarters

Responsibilities – Sales and Finance

• Be responsible for financial performance of Outlet, including its profit & loss, and implement appropriate cost control / monitoring measures
• To maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• To ensure security of all cash & gift vouchers, approval of cash claims and maintaining of accurate records
• To ensure accuracy of all sales takings, including timely cash banked in, credit card payments etc

Job Requirements

• Minimum of 5 years management experience in Food & Beverage industry
• Possess sound leadership qualities and ability to manage service staff
• Possess competence in IT skills with Microsoft Office applications (Excel, Word and Powerpoint)
• Possess excellent communication & interpersonal skills; able to build lasting relationships with guests
• Possess good organizational and management skills; able to lead and inspire staff

Working Location

• Restaurant Outlets

Salary

• Negotiable