Manager/Assistant Director/Senior Assistant Director (Community Relations Unit)

Ministry of National Development; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A governmental agency in Singapore is seeking a candidate to manage complex neighbour noise disputes and contribute to operational policy planning. Responsibilities include resolving disputes by coordinating with partner agencies and developing efficient operational workflows. Ideal candidates will have strong analytical skills, be proactive team players, and possess excellent communication abilities. Experience in the social or community sectors is advantageous. This role offers a unique opportunity to impact community harmony positively.

Qualifications

• Strong analytical and problem-solving skills are essential.
• Experience in operations policy and planning is advantageous.
• Strong command of English is required.

Responsibilities

• Resolve complex neighbour noise cases with partner agencies.
• Develop and strengthen operational workflows and IT systems.
• Contribute to reviewing the pilot and scaling the model.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Team player

Initiative

Job description

What the role is:

The Community Relations Unit (CRU) is piloting a new concept of operations to tackle severe neighbour noise disputes and hoarding cases. These include cases where noise is used deliberately to cause distress to surrounding neighbours, and cases where the behaviours that cause noise could be due to an underlying mental health condition. Your primary roles will be in case management and operations policy and planning.

What you will be working on:

Your key responsibilities would include the following:

• Managing and working to resolve complex neighbour noise cases by gathering facts, assessing and triaging cases, and coordinating actions with partner agencies.
• Developing and strengthening CRU’s systems and processes, including operational workflows, IT systems, and equipment, to enable operations to run effectively and efficiently.
• You may also contribute to reviewing the pilot and shaping how this model could be scaled sustainably.
• This is a unique opportunity to shape a pioneering approach to resolving complex neighbour disputes. Your work will directly improve the lives of residents and preserve harmony in the community.

What we are looking for:

• Strong analytical and problem-solving skills
• A team player who takes initiative
• Strong interpersonal and communication skills
• Strong command of English
• Experience in operations policy and planning in the social, community, or municipal sectors would be an advantage.

About Ministry of National Development

The Ministry of National Development (MND), the lead government agency responsible for land use planning and infrastructure development, aims to transform Singapore into an endearing home and a distinctive global city. At MND, we aspire to create a quality, vibrant and sustainable living environment for our people. We also strive to shape Singapore into a world-class city of knowledge, culture and excellence – one which keeps pace with global challenges and the rising aspirations of Singaporeans.

Our Vision: An Endearing Home, A Distinctive Global City

MND's vision reflects our growing emphasis not just on physical infrastructure, but also on the softer aspects of creating emotional attachment in our people, the global talents and corporations whom we attract here. At the same time, it articulates MND's goal of building upon Singapore’s unique distinguishing characteristics to develop Singapore as a global city of knowledge, culture and excellence.

Our Mission: Develop World-Class Infrastructure

MND will provide quality physical infrastructure for the nation by working with our partners in the public and private sectors. Create a Vibrant, Resilient and Sustainable Living Environment. MND will strive to make Singapore a livelier and more exciting city, and ensure our nation is well-prepared to face the growing uncertainties and complexities. MND will also maintain the quality and resilience of our built and natural environment to ensure high standards of living, and carry out development that meets the needs of the present without compromising that of future generations. Provide Affordable and Accessible Public Housing. MND will commit to support Singaporeans' homeownership aspirations and ensure public housing remains affordable and accessible. Build Rooted and Cohesive Communities. MND will strive to foster our citizens' attachment and love for our homeland and maintain social cohesiveness in our communities, even as Singapore continues to be an open and globalised society.