Manager

TERRA MOON PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local restaurant in Singapore is seeking an experienced Restaurant Manager to oversee daily operations and enhance customer satisfaction. Key responsibilities include coordinating front and back of house activities, managing staff performance, and implementing service protocols. The ideal candidate will possess strong leadership skills, a solid background in customer service, and financial management experience. A diploma in Business Administration or related fields is preferred, along with familiarity in club management software.

Qualifications

• Proven work experience as a Restaurant Manager or similar role.
• Strong leadership, motivational and people skills required.
• Experience in managing customer service effectively.

Responsibilities

• Coordinate daily Front of the House and Back of the House operations.
• Deliver superior service and maximize customer satisfaction.
• Train employees on proper customer service practices.

Skills

Customer service experience

Leadership skills

Financial management

Familiarity with club management software

Education

Diploma in Business Administration

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word‑of‑mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
• Proven customer service experience as a manager
• Familiarity with club management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• any diploma in Business Administration; hospitality management or culinary schooling is a plus