Management Executive (Admin & Welfare)

ST ENGINEERING E-SERVICES PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading BPO provider in Singapore is seeking a candidate to manage admin and welfare programmes, ensuring operational goals are met. The ideal candidate will have a degree and strong IT proficiency, particularly in advanced Excel. Responsibilities include overseeing projects, improving processes, and addressing customer inquiries. Join a collaborative team focused on delivering exceptional value in a dynamic environment.

Benefits

Competitive remuneration

Comprehensive benefits

Collaborative workplace

Qualifications

• Degree holder in any discipline.
• IT proficiency, especially with MS Office (advanced Excel skills including Pivot Tables and VLOOKUP).
• Strong customer service orientation with excellent interpersonal and communication skills.

Responsibilities

• Manage admin & welfare programmes, contractors/partners, customers and other stakeholders.
• Conduct regular reviews of work processes to improve team efficiency and productivity.
• Investigate and resolve customer feedback and complaints.

Skills

IT proficiency, especially with MS Office

Strong customer service orientation

Excellent interpersonal skills

Proactive and self-motivated

Ability to work independently

Education

Degree holder in any discipline

Job description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

As part of our team, you will oversee various welfare services projects, manage stakeholders, and ensure operational goals are met. Your responsibilities include process improvement, team leadership, and reporting. You will undertake a supervisory role and be expected to manage a team of executives.

Be Part of Our Success

• Manage admin & welfare programmes, contractors/partners, customers and other stakeholders.
• Collaborate with contractors/partners to ensure admin & welfare programmes meet SLAs/KPIs.
• Conduct regular reviews of work processes to improve team efficiency and productivity.
• Answer all enquiries related to admin & welfare programmes.
• Manage procurement (purchase requests/orders) and monitor payment status.
• Investigate and resolve customer feedback and complaints.
• Prepare regular reports on programme performance.
• Perform any other duties as requested for the management of admin & welfare programmes.

Qualities We Value

• Degree holder in any discipline
• IT proficiency, especially with MS Office (advanced Excel skills including Pivot Tables and VLOOKUP)
• Strong customer service orientation with excellent interpersonal and communication skills (oral/written)
• Pleasant and positive working attitude
• Proactive and self-motivated team player
• Ability to work independently in a dynamic environment
• Meticulous attention to detail
• Ability to work under pressure and meet deadlines

Our Commitment That Goes Beyond the Norm

An environment where you will be working on cutting-edge technologies and architectures.

Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.

Meaningful work and projects that make a difference in people’s lives.

A fun, passionate and collaborative workplace.

Competitive remuneration and comprehensive benefits.