Management Executive

CLAYFUL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A management services company in Singapore is seeking an experienced individual for a managerial role. The position entails providing quality management support, overseeing daily operations, coaching colleagues, and assisting in strategy planning. The ideal candidate holds a Bachelor's Degree, possesses strong communication skills, and is passionate about customer service. This role offers an opportunity to influence strategic decisions and enhance customer satisfaction in a dynamic environment.

Qualifications

• Bachelor’s Degree is required for this managerial role.
• Strong verbal and written communication skills are essential.
• Knowledge in management or similar field is preferred.

Responsibilities

• Provide quality management and administrative support.
• Oversee daily operations ensuring efficiency.
• Coach colleagues to maintain standards.
• Assist in developing strategy plans.
• Evaluate performance through reporting.
• Monitor customer satisfaction and feedback.

Skills

Strong verbal communication skills

Strong written communication skills

Customer-oriented

Knowledge in management

Education

Bachelor’s Degree in any field

Job description

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus