Management Associate

Koufu Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food service provider in Singapore is seeking a professional to manage operations at a drink stall within a food court. Responsibilities include overseeing transactions, ensuring customer satisfaction, driving sales through upselling, and maintaining compliance with hygiene and safety regulations. The role demands strong customer service skills and the ability to work effectively in a fast-paced environment. This position involves a 6-day work week and requires commitment to operational excellence.

Qualifications

• Ability to manage a food stall and ensure smooth operations.
• Experience with cash registers and customer transactions.
• Strong interpersonal skills for customer feedback and relations.

Responsibilities

• Manage the stall operations and transactions.
• Drive sales performance through upselling.
• Ensure compliance with hygiene and safety regulations.

Skills

Customer service

Cash handling

Operational workflows

Sales performance

Tools

Point-of-Sale (POS) Systems

Job description

Outlet Drink Stall Operations

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers order using cash registers / Point-of-Sale (POS) Systems.
• Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang.
• Ensure product wastage is controlled to meet the product's gross profit (GP) target.
• Drive sales performance through upselling and cost control.
• Responsible to drive sales performance by upselling, cost control and developing new product.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide.
• Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
• Understudy F&B supervisor on recruitment, training and developing of F&B staff.
• Involve in creating new in-house product.

External Customer Relationship Management

• To retain 100% stall occupancy through effective tenant relationship.
• To uphold quality control in food products sold in the tenant stalls.
• To handle customers and landlords feedbacks and identify lapse of outlets services.

Outlet Operations Management

• Work pro-actively with the Maintenance Department to fix outlets hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines.
• Perform daily sales bank-in.
• Achieve monthly sales target and FD rental income target.
• To ensure smooth operations during opening, mid and closing shifts.
• To uphold quality control in food & beverage products sold in the FB stalls.
• Prepare reports at the end of shift/week.
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• You will be required to faithfully perform the duties of the position in which you are engaged in and any other duties that may be assigned to you from time to time.
• Ensure compliance with the rules and regulations of the Company, safety & health standards as well as quality standards.

Location / Others

• 6 days work week, non-rotating shift.
• Working environment: Food Court/Coffee Shop.