Management Assistant Officer, Customer Service (One year contract, renewable)

National University of Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational institution in Singapore is seeking a customer service representative to assist visitors with ticketing and inquiries. The role involves providing friendly assistance, managing crowd flow, and delivering excellent service. Ideal candidates should have customer service experience, GCE ‘N’ / ‘O’ Level or ITE certification, and be bilingual in English and Mandarin. The position requires working on weekends and public holidays as part of a duty roster, and preferred skills include basic PC knowledge and familiarity with ticketing systems.

Qualifications

• Friendly, approachable, and able to interact confidently with visitors.
• Comfortable working in a fast-paced environment.
• Good team player with a positive attitude.

Responsibilities

• Provide friendly assistance to visitors and handle enquiries.
• Execute ticketing and cashiering duties.
• Manage queues and crowd flow during peak periods.

Skills

Customer service experience

Bilingual in English and Mandarin

Basic PC skills

Ability to manage peak crowd situations

Education

GCE ‘N’ / ‘O’ Level or ITE certification

Tools

Ticketing or point-of-sale systems

Job description

Job Description

To provide upfront assistance to visitors in terms of ticketing purchase and handling visitors’ enquiries, in order to ensure that the needs of museum visitors are appropriately met.

•Provide friendly assistance to visitors and handle walk-in, phone, and email enquiries.
•Execute ticketing and cashiering duties, including troubleshooting basic ticketing and admission issues.
•Manage queues, crowd flow, and support group visits, school groups, and peak periods.
•Handle customer complaints professionally and provide appropriate solutions within guidelines.
•Share accurate information on exhibitions, programmes, and museum facilities.
•Assist with events, tours, and emergency procedures when required.
•Support opening/closing duties, maintain counter readiness, and ensure the FOH area is neat and organized.
•Guide and train new staff or interns on ticketing procedures and FOH operations.
•Deliver excellent customer service and engage visitors positively.
•Perform any other duties relevant to daily operations.

Qualifications/Requirements

• GCE ‘N’ / ‘O’ Level or ITE certification.
• Customer service experience or related training preferred.
• Bilingual in English and Mandarin, with good verbal and written communication skills.
• Comfortable working in a fast-paced environment and managing peak crowd situations.
• Friendly, approachable, and able to interact confidently with visitors of all ages.
• A good team player with a positive attitude and willingness to learn.
• Able to multi-task and handle operational responsibilities efficiently.
• Proficient in basic PC skills; familiarity with ticketing or point-of-sale systems is an advantage.
• Willing to work on weekends and public holidays as part of a duty roster.

More Information

Location: Kent Ridge Campus

Organization: Faculty of Science

Department: Lee Kong Chian Natural History Museum

Job requisition ID: 20816