Maintainence & Support Lead (SA/M) Data & Analytics, Technology Consulting

Ernst & Young Advisory Services Sdn Bhd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading professional services firm in Singapore seeks a Maintainence & Support Lead to oversee operations in Data & AI platforms. Candidates should have significant IT service management experience and a strong foundation in SAS environments. This full-time role offers competitive remuneration and opportunities for continuous learning and skill development.

Benefits

Competitive remuneration package

Flexible working arrangements

Continuous learning opportunities

Diverse and inclusive culture

Qualifications

• Minimum of 5 years of experience in a service management role within IT.
• Solid understanding of data pipelines and job scheduling in SAS.
• Experience in a leadership or supervisory position preferred.

Responsibilities

• Lead day-to-day support operations for Data & AI platforms.
• Act as primary contact for client-facing support activities.
• Monitor service performance metrics and conduct reviews.

Skills

IT Service Management

Data and Analytics

SAS

Project Management

Leadership

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in Information Technology or related field

Tools

SAS 9.4

SAS Viya 3.5

Linux/Unix

AWS

Azure

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

The opportunity

EY AI & Data is the data and advanced analytics capability within EY Asia-Pacific, with over 500 specialist employees working across multiple industry sectors. We implement information-driven strategies, data platforms and advanced data analytics solution systems that help grow, optimize and protect client organizations.

We are looking for a Maintainence & Support (M&S) Lead, Senior Associate/Manager within the AI & Data team in our Singapore office. This role is offered on a full-time basis.

Your key responsibilities

• Lead and coordinate day-to-day support operations for Data & AI platforms, with a focus on SAS environments (SAS 9.4 and Viya 3.5)
• Act as the primary point of contact for client-facing support and maintenance activities
• Implement and maintain ITIL-based service management processes, including incident management, problem management, change management, and continuous service improvement.
• Collaborate with cross-functional teams to align IT services with business needs and objectives.
• Monitor service performance metrics and conduct regular reviews to identify areas for improvement.
• Manage service level agreements (SLAs) and ensure compliance with contractual obligations.
• Act as a point of escalation for complex service issues and coordinate resolution efforts.
• Facilitate communication between technical teams, stakeholders, and customers to ensure transparency and understanding of service-related matters.
• Drive the adoption of best practices in service management and promote a culture of continuous improvement.
• Contribute to the development and execution of strategic plans for the IT department.
• Mentor and develop team members to enhance their skills and performance.

Skills and attributes for success

• Proven experience in IT Service Management and familiarity with ITIL practices
• Strong background in Data and Analytics, with the ability to understand and engage in technical discussions.
• Previous experience with SAS (Statistical Analysis System) is advantageous.
• Project Management experience, with a track record of successfully leading and delivering IT projects.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills, with the ability to interact effectively at all levels of the organization.
• Ability to work in a fast-paced and dynamic environment.

To qualify for the role, you must have

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in a service management role within an IT environment.
• Strong hands-on experience with SAS 9.4 and SAS Viya 3.5 environments
• Solid understanding of data pipelines, job scheduling and performance tuning in SAS platforms
• Experience with Linux/Unix based environments and cloud platforms (e.g. AWS, Azure) is a plus
• Proven client-facing communication and stakeholder management skills
• Prior experience in a leadership or supervisory position is preferred.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements.

We offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to building an inclusive and diverse workforce.