M365 Service Desk Engineer – SME

NCS Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology services firm in Singapore is seeking a Business Support Administrator. The role involves managing project processing and providing IT support with a focus on Microsoft 365 environments. Candidates should have a diploma and at least 2 years of service desk or end-user support experience, along with strong technical skills in Windows OS and M365 applications. The position requires effective communication and the ability to document and update clients on issue statuses.

Qualifications

• Minimum 2 years of end-user support or service desk experience required.
• Strong skills in desktop, notebook, tablet, and smartphone support.
• Knowledge of networking and troubleshooting connectivity issues.

Responsibilities

• Provide IT support via phone and remote tools.
• Manage user account in M365 environment.
• Document issues and provide timely updates.

Skills

End-user support

Service desk experience

Windows OS knowledge

M365 applications support

Networking (WiFi/LAN)

Technical communication

Education

Diploma

Tools

M365 Admin Center

Active Directory

Intune

Job description

A leading technology services firm in Singapore is seeking a Business Support Administrator. The role involves managing project processing and providing IT support with a focus on Microsoft 365 environments. Candidates should have a diploma and at least 2 years of service desk or end-user support experience, along with strong technical skills in Windows OS and M365 applications. The position requires effective communication and the ability to document and update clients on issue statuses.