M365 Service Desk Engineer - Cat 2A Clearance

HELIUS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a Helpdesk/Service Desk Engineer to act as a subject matter expert within the service desk team. The role includes providing first-level IT support for M365 environments, managing user accounts, and troubleshooting technical issues. Applicants should possess a diploma and have at least 2 years of experience in end-user support. Strong English communication skills and technical expertise in Microsoft applications are essential. The position offers a comprehensive compensation package including a bonus and allowances.

Benefits

Transport Claim $250

Completion Bonus

Qualifications

• Minimum 2 years of end-user support or service desk experience.
• Proficient in spoken and written English.
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones.

Responsibilities

• Provide support for M365 ecosystems such as Office, Outlook, Teams.
• Liaise with second-level support for product enhancements.
• Perform first-level troubleshooting and escalate as required.

Skills

End-user support

Microsoft 365 support

Technical troubleshooting

Customer communication

Education

Diploma

Tools

Microsoft Windows

Active Directory

VPN

macOS

Job description

A leading IT solutions provider in Singapore is seeking a Helpdesk/Service Desk Engineer to act as a subject matter expert within the service desk team. The role includes providing first-level IT support for M365 environments, managing user accounts, and troubleshooting technical issues. Applicants should possess a diploma and have at least 2 years of experience in end-user support. Strong English communication skills and technical expertise in Microsoft applications are essential. The position offers a comprehensive compensation package including a bonus and allowances.