Luxury Front Office Concierge — Guest Services Exec

Mandarin Oriental; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Guest Services Executive to join their Rooms team. This role involves providing exceptional service to guests, managing room controls, and addressing guest inquiries and complaints efficiently. Candidates should have at least a Diploma in Hospitality or related fields, possess strong communication and interpersonal skills, and be able to work flexible shifts. The hotel values continuous development and offers various employee wellness benefits, ensuring a balanced work-life environment.

Benefits

Learning & Development programs

MOstay benefits for accommodation

Health and wellness programs

Retirement plans

Qualifications

• Must possess a Diploma or higher in relevant fields.
• Good communication and interpersonal skills required.
• Enjoys interacting with guests and thrives in fast-paced environments.

Responsibilities

• Provide efficient and courteous service to guests.
• Manage room control and monitor availability.
• Handle guest inquiries, requests, and complaints.
• Conduct courtesy calls to guests during their stays.

Skills

Good communication

Interpersonal skills

Service orientation

Education

Diploma in Business/Hospitality/Tourism/Hotel Management

Job description

A luxury hotel in Singapore is seeking a Guest Services Executive to join their Rooms team. This role involves providing exceptional service to guests, managing room controls, and addressing guest inquiries and complaints efficiently. Candidates should have at least a Diploma in Hospitality or related fields, possess strong communication and interpersonal skills, and be able to work flexible shifts. The hotel values continuous development and offers various employee wellness benefits, ensuring a balanced work-life environment.