Luxury Airport Concierge & Guest Services

Mandarin Oriental Hotel Group Limited; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A luxury hotel chain in Singapore is looking for an Airport Representative to ensure exceptional guest experiences at the airport. The role includes assisting with luggage, providing transport information, and maintaining relationships with airline personnel. Ideal candidates are flexible, warm, and can handle last-minute changes, showcasing outstanding communication skills. This position offers opportunities for career development and wellness benefits, as part of a collaborative team that values guest service.

Benefits

Learning and development programs

Complimentary hotel stays

Health benefits and wellness programs

Retirement plans

Qualifications

• Ability to accommodate last-minute requests and changes.
• Fluent in English for effective communication with guests.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Deliver Legendary Quality Experience to all guests.
• Assist incoming guests with luggage and transportation.
• Maintain relationships with airline personnel and airport staff.
• Quickly address any guest inquiries or security incidents.

Skills

Communication skills

Flexibility

Warm demeanor

Job description

A luxury hotel chain in Singapore is looking for an Airport Representative to ensure exceptional guest experiences at the airport. The role includes assisting with luggage, providing transport information, and maintaining relationships with airline personnel. Ideal candidates are flexible, warm, and can handle last-minute changes, showcasing outstanding communication skills. This position offers opportunities for career development and wellness benefits, as part of a collaborative team that values guest service.