Assistant Manager

Land Transport Authority; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A government agency in Singapore is looking for an Assistant Manager for Vocational Licence Feedback on a 1-year temporary contract. The role involves managing feedback, supporting internal and external stakeholders, and requires strong English skills. Experience in customer service is preferred, and familiarity with tools such as Microsoft Office is necessary. Training will be provided in a nurturing environment that encourages skill development amid tight timelines.

Qualifications

• Experience in Customer Service is preferred.
• Strong command of written and spoken English required.
• Ability to speak other languages is a bonus.

Responsibilities

• Handle feedback via calls and emails related to Vocational Licencing.
• Work closely with internal and external stakeholders.
• Perform ad hoc duties as assigned.

Skills

Experience in Customer Service

Strong command of written and spoken English

Ability to speak Mandarin, Malay, and Tamil

Tools

Microsoft Office

Outlook

Job description

What the role is:

[LTA-PT] ASSISTANT MANAGER, VOCATIONAL LICENCE (FEEDBACK) (1-YR TEMP CONTRACT)

What you will be working on:

Join our feedback team as we seek an empathetic, analytical, and detail-oriented professional. Your role involves managing feedback pertaining to vocational licencing matters. We offer a nurturing and supportive environment where you'll develop essential skills through structured guidance and mentorship. While the role operates in a high-pressure environment with demanding expectations and tight timelines, you'll be well-equipped to meet these challenges through comprehensive training and team support. Key Responsibilities:

On-the-job training will be provided for use of internal systems.

• Handles feedback (outbound calls and emails) pertaining to Vocational Licencing matters.
• Comfortable in speaking to members of public and provide written responses as necessary.
• To work closely with both internal and external stakeholders to resolve feedback.
• Familiar with common office tools such as Microsoft office, outlook etc.
• To perform any ad hoc duties as assigned.

What we are looking for:

• Experience in Customer Service is preferred.
• Strong command of written and spoken English required, as all communication and feedback are primarily in English.
• Ability to speak in other languages such as Mandarin, Malay and Tamil are a bonus.
• Those without working experience are welcome to apply.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

About Land Transport Authority

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.