Lounge Operations Lead: Guest Experience

AAPC SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premier hospitality service provider in Singapore is seeking an experienced professional to manage lounge operations at Changi Airport. The role involves supporting the Lounge Manager, overseeing front-of-house service, and ensuring a high-quality experience for guests. Candidates should have a minimum of 2-3 years in a similar role, showcasing strong communication and team management skills. This position offers opportunities for growth in a vibrant airport lounge environment.

Qualifications

• Minimum 2-3 years of experience as Senior Lounge Host or similar role.
• Ability to manage team members calmly and respectfully.
• Strong interpersonal skills for customer interaction.

Responsibilities

• Support Lounge Manager with operational tasks.
• Manage front of house operations for quality service.
• Supervise all lounge areas as needed.
• Provide professional food and beverage service.
• Assist in team briefings and duty assignments.
• Resolve lounge issues with empowerment.
• Complete incident reports as necessary.
• Handle guest challenges and situations.
• Assist in training new team members.
• Maintain hygiene standards for food handling.

Skills

Strong communication skills

Problem-solving skills

Team management skills

Interpersonal skills

Job description

A premier hospitality service provider in Singapore is seeking an experienced professional to manage lounge operations at Changi Airport. The role involves supporting the Lounge Manager, overseeing front-of-house service, and ensuring a high-quality experience for guests. Candidates should have a minimum of 2-3 years in a similar role, showcasing strong communication and team management skills. This position offers opportunities for growth in a vibrant airport lounge environment.