Loss Prevention Supervisor

Courtyard by Marriott Singapore Novena; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore seeks a Loss Prevention Supervisor responsible for ensuring the safety and security of guests and property. This role involves patrolling the premises, responding to incidents, and providing first aid when necessary. Candidates should have at least 2 years of experience in a related field, a valid security license, and strong leadership and communication skills. This position offers a dynamic work environment with opportunities for team collaboration and guest interaction.

Qualifications

• At least 2 years of related work experience.
• Minimum of 1 year of supervisory experience.
• Strong knowledge of safety regulations.

Responsibilities

• Patrol property to ensure safety and security.
• Handle guest complaints and safety concerns professionally.
• Support management in training and motivating team members.

Skills

Safety and security procedures

Incident investigation

First aid/CPR

Team leadership

Effective communication

Education

Valid security license

First aider certification

Job description

Position Summary

As a Loss Prevention Supervisor, you will play a key role in ensuring the safety, security, and well-being of our guests, employees, and property.

Key Responsibilities

Safety & Security

• Patrol all areas of the property to maintain safety and security.
• Secure guest rooms and assist guests with room access.
• Conduct daily hazard and safety inspections.
• Monitor CCTV cameras, alarm systems, and control access to restricted areas.
• Perform emergency drills and respond to incidents promptly.
• Assist guests and employees during emergencies; provide first aid/CPR or contact EMS as required.
• Investigate incidents, interview individuals, and complete accurate reports.
• Defuse disturbances and escort unwelcome persons from the property.
• Ensure compliance with laws (e.g., alcohol control regulations) and company security policies.

Guest & Employee Support

• Handle guest interruptions, complaints, and safety concerns professionally.
• Welcome and acknowledge all guests according to company service standards.
• Anticipate guest needs and provide assistance with genuine appreciation.
• Communicate clearly and professionally in person, in writing, and over the phone.

Teamwork & Leadership

• Support management in training, motivating, and coaching team members.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop positive working relationships and support team goals.

Compliance & Standards

• Follow all company policies, safety regulations, and reporting procedures.
• Complete safety training and certifications.
• Maintain professional appearance and confidentiality of all information.
• Protect company assets and ensure adherence to quality standards.

Physical & Technical Requirements

• Ability to stand, sit, or walk for extended periods.
• Move quickly to respond to situations (run, walk, jog as required).
• Lift, carry, push, or pull objects up to 50 lbs independently (75 lbs with assistance).
• Navigate narrow, confined, elevated, or uneven spaces.
• Perform bending, twisting, reaching, stooping, and other physical movements as needed.
• Use computers and systems to enter and locate work-related information.
• Visually inspect tools, equipment, and documents (including small print).
• Perform other job duties as requested by supervisors.

Preferred Qualifications

• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: Possess valid security license, first aider certified.