Logistics Customer Support & Process Improvement Analyst

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment firm in Singapore is looking for an individual to handle logistics complaint tickets and improve resolution rates. The ideal candidate should have at least 2 years of experience in the FMCG or Retail industry, a degree in any business field, and skills in Excel. Prior experience in e-commerce customer service is preferred. This role offers the opportunity to develop skills in logistics and customer service in a dynamic environment.

Qualifications

• Min. 2 years of working experience in FMCG / Retail industry.
• Experience in e-commerce customer service or logistics service providers is an advantage.

Responsibilities

• Handle close logistics complaint tickets within the ticket system.
• Identify opportunities to improve the on‑time resolution rate and accuracy rate of tickets.
• Check and align monthly compensation bills with logistics service provider.

Skills

Using Excel

Meticulous

Organised

Eager to learn

Education

Degree in any business field

Job description

A recruitment firm in Singapore is looking for an individual to handle logistics complaint tickets and improve resolution rates. The ideal candidate should have at least 2 years of experience in the FMCG or Retail industry, a degree in any business field, and skills in Excel. Prior experience in e-commerce customer service is preferred. This role offers the opportunity to develop skills in logistics and customer service in a dynamic environment.