Lobby Attendant (Newton / Shift)

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A real estate management company in Singapore is seeking a Lobby Attendant to provide exceptional service to residents and guests. The role involves greeting individuals, maintaining safety standards, and collaborating with various teams to enhance resident satisfaction. The ideal candidate must possess strong communication skills, attention to detail, and a professional demeanor at all times. This position plays a crucial part in creating a welcoming environment and ensuring the well-being of everyone in the estate.

Qualifications

• Strong communication skills and ability to engage with residents and guests.
• Ability to report defects and manage safety hazards promptly.
• Maintain high standards of personal and professional appearance.

Responsibilities

• Welcome and acknowledge residents and their guests to maintain superior service.
• Ensure safety and well-being of residents, guests, and coworkers.
• Work collaboratively with other staff to meet company goals.

Job description

In General

• Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.

Actionable Example

There will be residents and their guests moving around the estate. Lobby Attendants ought to make the first move, engage them and greet them warmly..

• Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; takes appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
• Follow all company and estate policies and procedures, ensure uniform and personal appearance are clean and reflects a professional image at all time.
• Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.
• Communicate positively in a clear, concise and professional language with appropriate greetings and etiquette.
• Work closely with security personnel; concierge officers and Doorman to make announcement through inconspicuous radio communication when residents or their guests return or leave the estate. Upon hearing the announcement, Lobby Attendant may go to the private lobby to welcome the residents and their guest and assist them with the luggage or grocery if necessary.
• Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.
• Educate service providers and coach their staffs to acknowledge and greet residents by name; offer assistance, take note of service request and communicate to the Concierge team for follow up and documentation.
• Promptly follows through with common Concierge requests in a residential environment.