Livestream Commerce & Customer Service Executive

H2 HUB PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading livestream commerce company in Singapore is seeking a Livestream & Customer Experience Executive. This role involves planning and executing livestream sales on platforms like TikTok and Shopee, managing customer interactions, and providing in-person support to walk-in customers. Ideal candidates should have a strong sales-oriented mindset, experience in e-commerce, and excellent communication skills. The position requires occasional overseas travel, making adaptability and teamwork essential.

Qualifications

• Experience in livestream commerce, e-commerce or customer service preferred.
• Willingness to travel overseas once every 1–2 months.
• Strong communication and customer engagement skills.

Responsibilities

• Plan and coordinate livestream schedules and themes for TikTok and Shopee.
• Attend to walk-in customers in a professional manner.
• Support overseas livestream operations and customer engagement.

Skills

Livestream commerce experience

E-commerce knowledge

Strong communication skills

Sales-oriented mindset

Multitasking ability

Customer engagement skills

Job description

Job Overview

The Livestream& Customer Experience Executive is responsible for planning, executing, and optimising livestream sales across TikTok and Shopee, while managing end-to-end customer interactions across all online and offline touchpoints.

This role blends livestream commerce strategy, customer service, front-line sales, and overseas livestream support, ensuring a consistent and high-quality brand experience across all markets. The executive will also support walk-in customers at the office, handle enquiries, and close sales both online and offline.

Key Responsibilities

Livestream Planning & Execution (TikTok & Shopee)

• Plan and coordinate livestream schedules, themes, and product line-ups for TikTok and Shopee.
• Develop targeted livestream strategies based on campaigns, product launches, and sales objectives.
• Prepare livestream scripts, product highlights, pricing strategies, and call-to-action flow to drive conversions.
• Coordinate with hosts, inventory, and operations teams to ensure smooth livestream execution.
• Track livestream performance metrics and recommend improvements.
• Stay updated on livestream trends, platform features, and best practices.

Overseas Livestream Support & Travel

• Travel with the team for overseas livestreams is required, approximately once every one to two months.
• Support on-site livestream operations, coordination, and customer engagement during overseas sessions.
• Ensure consistency in brand presentation and customer experience across international livestreams.
• Assist with on-ground logistics and coordination related to livestream activities when needed.

Walk-in Customer Service & Sales

• Attend to walk-in customers at the office in a professional and friendly manner.
• Provide product recommendations based on customer needs.
• Handle enquiries, promotions, and pricing clearly.
• Close walk-in sales and ensure proper follow-up.
• Manage and respond to customer enquiries across all communication channels, including:
  • WhatsApp
  • TikTok
  • Shopee
  • Lazada
  • Email and other assigned platforms
• Handle pre-sales, order-related, and post-sales enquiries professionally.
• Resolve issues and escalate when necessary.
• Maintain accurate and consistent communication across platforms.

Requirements & Skills

• Experience in livestream commerce, e-commerce, sales, or customer service preferred.
• Familiarity with TikTok and Shopee livestream operations.
• Willingness and ability to travel overseas for work once every 1–2 months.
• Strong communication and customer engagement skills.
• Sales-oriented mindset with closing ability.
• Able to multitask and handle fast-paced environments.
• Responsible, adaptable, and a strong team player.

Performance Indicators (Optional)

• Livestream engagement and sales performance.
• Walk-in and online sales conversion.
• Customer response time and satisfaction.
• Campaign and overseas livestream execution effectiveness.