Level 1 System Engineer / AMK!

TempServ Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A regional technology service provider in Singapore is looking for a dedicated support engineer to provide 24 x 7 services in Data Center operations. The role requires assisting customers with incident resolution and implementing technology updates. Applicants should possess a degree in Computer Science or related fields, have a minimum of one year of experience, and be willing to work 12-hour shifts, including weekends and public holidays. ITIL certification is a plus.

Qualifications

• Minimum 1 year of relevant working experience in IT infrastructure operation.
• ITIL certification is an advantage.
• Willingness to perform 12-hour shifts, including weekends and public holidays.

Responsibilities

• Provide 24 x 7 support for the Data Center operating on 12-hour shifts.
• Assist the customer with logged incidents and problems.
• Resolve incidents and problems onsite.
• Escalate unsolvable problems to the appropriate team.
• Generate relevant administrative records and reports.
• Integrate new technologies into existing environments.
• Maintain system configuration and implement Service Requests and Change Requests.

Skills

Linux

Unix

Active Directory/DNS

Microsoft Azure Stack

Microsoft Windows 2016‑2022

Commvault Backup and Recovery

Symantec Endpoint Protection

Education

Degree/Diploma in Computer Science, Electronics, IT, or equivalent

Job description

Responsibilities

• Provide 24 x 7 support for the Data Center operating on 12‑hour shifts.
• Assist the customer in verifying, isolating, and/or provisioning a temporary workaround for logged incidents and problems.
• Resolve incidents and problems onsite.
• Escalate unsolvable problems and service requests to the System and/or Software Engineer and report the escalation to the Project Manager.
• Generate relevant administrative records and reports.
• Introduce and integrate new technologies into existing environments.
• Apply operating‑system updates, patches, and configuration changes.
• Add, remove, or update user account information, reset passwords, etc.
• Answer technical queries.
• Maintain the configuration of the system.
• Implement Service Requests and Change Requests.
• Contact OEM/Vendor for technical support.

Requirements

• Possess a Degree/Diploma in Computer Science, Electronics, IT, or equivalent.
• Minimum 1 year of relevant working experience in IT infrastructure operation.
• Good knowledge of the following products is advantageous:
• Linux
• Unix
• Active Directory/DNS
• Microsoft Azure Stack
• Microsoft Windows 2016‑2022
• Commvault Backup and Recovery
• Symantec Endpoint Protection
• ITIL certification is an advantage.
• Able to perform 12‑hour shifts, including weekends and public holidays.

Interested applicants, please click "Apply Now" or forward a detailed resume in MS Word or PDF format to [e-mail].