Legal Operations Manager

NCS Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an experienced individual for a role in legal operations. You will maintain and design workflows, implement AI tools, and manage the contract repository. Ideal candidates have at least 5 years of experience in legal operations or IT management and a related degree. This role offers the opportunity to integrate technology into legal processes, contributing to the firm's digital transformation efforts.

Qualifications

• 5 years’ experience in legal operations or IT management.
• Familiarity with workflow design and technology implementation.
• Keen interest in document automation and data governance.

Responsibilities

• Maintain and design workflows for knowledge capture.
• Implement AI tools for contract analytics and workflow automation.
• Manage contract repository and ensure compliance.
• Act as primary operational liaison with internal business units.
• Oversee sales/account managers’ commissions clearance.

Skills

Legal tech experience

Analytical skills

Agile methodologies

Education

Degree or Diploma in AI, Information Technology, Legal Studies, or related field

Tools

Legal-tech platforms

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What will you do:

1. Legal Operations

• Maintain and later design standardised workflows for knowledge capture.
• Support/facilitate implementation of contract/legal documentation standards, maintain clause libraries/playbooks, and update/manage templates.
• Develop and track performance dashboards and operational KPIs
• Build audit-ready processes that ensure consistency, accountability and traceability
• Integrate AI-driven analytics into performance dashboards and reporting

2. AI Enablement

• Implement the Legal team’s efforts in evaluating, optimising and integrating AI tools for contract analytics, drafting, summarisation, workflow automation, e‑signature, research
• Implement agreed data‑governance standards to ensure secure, compliant use of AI tools (prompting protocols, access control, retention, audit trails)
• Identify operational bottlenecks; propose automation pathways using AI‑assisted or other workflows
• Assist on training and easing the Legal team in AI adoption

3. Contract Repository & Internal Communications

• Manages the contract repository, ensuring compliance with retention policies and audit readiness, as a prerequisite for sales commission payouts
• Ensure that templates are kept on platforms which can be accessed by internal stakeholders
• Manage and update NCS Legal Intranet webpages from time to time

4. Contract Management Operations

• Providing secondary support to contract management team as needed

5. Stakeholder & Vendor Management

• Act as primary operational liaison with internal business units (e.g. IT, procurement, and finance)

6. Financial and Administration

• Overseeing sales/account managers’ commissions clearance upon receipt of full contract documentation
• Preparation of legal budgets and tracking of legal expenses
• Administrative tasks including general secretarial support for the Legal department (e.g. procuring of supplies, facilitating expense claims, invoice processing, formatting, research) and Corporate Secretarial arm (e.g. preparation of Board & Exco meetings and facilitating signing of documents)

The ideal Candidate should possess:

• Experience with legal tech and digital transformation of in house legal and commercial management departments.
• Degree or Diploma in AI, Information Technology or related field, Legal Studies, Legal Operations, Business Administration.
• 5 years’ experience in legal operations or IT management.
• Familiarity with workflow design, technology implementation, and process optimisation.
• Keen interest and/or experience with document automation, data governance, and legal‑tech platforms.
• Good analytical skills, and extract insights from operational data.
• Agile, organised and hardworking.