Lecturer - Service Management [ITE College West] - 2 Year Contract

Institute of Technical Education; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking a full-time Lecturer specializing in User Experience (UX) and Customer Experience (CX). The role involves teaching, guiding students, and engaging in industry-related projects to stay relevant. Candidates should have at least 3 years of industry experience, strong interpersonal skills, and familiarity with CRM systems and data analytics. This position offers potential career advancements, supportive of leadership development within the institution.

Qualifications

• At least 3 years of industry experience.
• Experience with Customer Relationship Management (CRM) systems.
• Familiarity with data analytics tools to measure customer satisfaction.

Responsibilities

• Teach and facilitate learning.
• Carry out industry or consultancy projects.
• Maintain strong linkages with industry and schools.

Skills

User Experience (UX)

Customer Experience (CX)

Interpersonal skills

Communication skills

Customer Relationship Management (CRM)

Data analytics tools

Education

Trained in related disciplines

Job description

What the role is:

As a Lecturer, your contributions go beyond teaching and facilitating learning. You will play a criterial role in recognising and nurturing your students' potential and their life-long learning needs.

What you will be working on:

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

What we are looking for:

We are seeking full-time lecturers with expertise in User Experience (UX) and Customer Experience (CX) to join our dynamic team.

The ideal candidate should be trained in related disciplines and at least 3 years of industry experience. Candidates should have excellent interpersonal and communication skills, with a passion to motivate and engage students. Experience with Customer Relationship Management (CRM) systems and familiarity with data analytics tools to measure customer satisfaction and performance are essential.

If you have a passion for teaching and a desire to share your knowledge in a stimulating academic environment, we encourage you to apply.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the colleges or Headquarters.

About Institute of Technical Education

The Institute of Technical Education is a globally-recognised world-class institution for excellence in technical education. Here, you make an extraordinary difference because ours is a unique Hands-on, Minds-on, Hearts-on College Education. Our awards include the prestigious Singapore Quality Award with Special Commendation and the inaugural Harvard-IBM Innovations Award in Transforming Government, affirmations of transformational leadership and passionate staff who bring us closer to becoming a Global Leader for Innovations in Technical Education.