Lead Field Service Engineer - Business Aviation

GE AVIATION INTERNATIONAL SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global aerospace company based in Singapore is looking for a qualified professional to handle fleet management and customer engagement. The candidate should possess strong communication abilities and analytical problem-solving skills, with a minimum of 3-5 years of relevant experience. The role requires a Bachelor's degree and knowledge of business aviation to effectively manage customer relationships and technical issues, ensuring the highest operational standards are met.

Qualifications

• 3-5 years of professional experience in fleet management and customer engagement.
• Knowledge of business aviation is essential.

Responsibilities

• Manage customer issues proactively.
• Support critical technical and operational tasks.
• Lead project management and fleet ownership activities.

Skills

Analytical problem-solving

Strong communication

Customer relationship management

Education

Bachelor's degree

Job description

Company Overview

Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.

Site Overview

For more than 40 years, GE Aerospace in Singapore has been a trusted partner to the commercial aviation sector in Asia Pacific. Through strategic partnerships, we drive innovation and support the growth of aviation across the Asia Pacific region. The future of flight in the Asia Pacific is filled with the most promising innovations and new possibilities. GE Aerospace stands at the forefront of these advancements.

Role Overview

Core Responsibilities

• Independent Professional
• Proactive customer issue resolution - leads within Customer Team (CT)
• Engages independently and proactively with customer
• Leverage and contribute to "Deep Dive" topics, uses all available resources to resolve issues
• Fleet Management - knows "owned" customer base, anticipates issues and influences customers to effectively maintain engines
• Executes on Critical Items (SBs / Campaigns) impacting customer base
• Accurate and timely reporting in required systems (significant event reporting / 1Fleet / )
• Salesforce case entry and management of current & historical customer issues / resolutions
• Lead After Action Reviews (AAR) for A2A / AOG / Significant Events or major Mx activities as necessary
• MRT(Mobile Repair Team) support (as necessary for any Mx tasks onsite with customer)
• Parts & tooling requests to support all maintenance tasks (ensure smooth mx operation)
• Data collection to support Leading Indicators
• Non-Technical customer inquiries (entitlements, novations, general questions)
• Data intelligence requests on aircraft status / sales / delivery / strategy (Sales, RAL, Leadership etc)
• Facilitate Service Requests & hardware returns
• Customer training (informal, technical process, best practices, manual interpretation)
• EIS support & Portal access / training as needed
• Commercial support (provide inputs for T&Ms & facilitating support from 3rd parties)
• Ownership of Authorized Service Center support within region
• Diagnostics Support (diagnostics mgmt., CNRs, data flow, trends, reviewing data to identify issues)
• Backup support for FSEs & assist customer support team as necessary

Subject Matter Expert

• Project management & ownership of A2A & AOG with Onsite presence as necessary
• Customer Technical Relationship Mgmt
• Technical Issue Resolution (SF Case Load & non tracked technical issues)
• Service Center Operations & Technical Relationship Mgmt
• Tactical regional support (knows customers / region and how to get things done)
• Product line technical acumen

Program / Fleet Ownership

• Independently leads tasks & projects for assigned customer base
• Assists Senior FSE / SPM as required
• Able to effectively communicate complex problems and deliver solutions
• Anticipates & manages events that affect customer deliverables
• Understands impact / influence of work on Customer Experience
• Able to navigate matrixed team / leverage support from Business Aviation team

Ideal Candidate

The Ideal candidate is a strong communicator, Analytical-minded problem-solver, and an individual who can drive initiatives that aligns with business goals and foster long-term customer relationships

Required Qualifications

• A minimum of 3-5 years of professional experience in fleet management and customer engagement is required.
• Knowledge and understanding of business aviation are essential for this role.
• A level of knowledge equivalent to a Bachelor's degree from an accredited university or college is required.

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.