Lead Engineer/ Engineer, Central Services, ICT Infra

Home Team Science and Technology Agency (HTX); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government agency for technology solutions in Singapore is seeking an IT Service Operations professional. The role involves managing resources for network and security operations, leading automation initiatives, and ensuring project compliance with SLAs. Ideal candidates should have a tertiary qualification in IT, strong project management skills, and proficiency in Microsoft tools. This position is on a two-year contract.

Qualifications

• Tertiary qualification in IT, Engineering, or equivalent.
• Good grasp of IT industry best practices.
• Strong project management and vendor management skills.

Responsibilities

• Manage resources and plan activities for network and security operations.
• Lead automation initiatives for service delivery improvements.
• Work with vendors to meet project SLAs.

Skills

Project management skills

Strong communication skills

Technical skills in IT

Vendor management

Stakeholder engagement

Education

Tertiary qualification in IT or Engineering

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Power BI

UiPath

Python

Job description

What the role is:

The jobholder will be emplaced in the IT Service Operations team. He/she will manage the given resources and plan its activities to ensure smooth operation of the network and security infrastructures.

What you will be working on:

• Be a subject matter expert (SME) to provide technical expertise and consultancy to HTDs
• Be a champion and technical expert to lead and drive automation initiatives to achieve improved effectiveness and efficiency in service delivery
• Work with teams during the Project Planning Phase to incorporate Maintenance and Support Design Thinking as part of Project Requirements.
• Lead the implementation of new initiatives and infrastructure enhancements to meet the needs of HTDs, ICT infrastructure technology refresh. Eg. automation
• Work with teams and manage vendors to plan, manage and deliver projects to ensure they meet contractual and Service Level Agreement (SLA) compliance, and to take appropriate corrective actions.
• Implement, manage, maintain ICT security measures, and remediate cybersecurity audit findings and ensure compliance to government policies.
• Work with System Owners and lead the Operations and Support (O&S) teams to ensure that the O&S teams and contracted vendors have sufficient capability to manage the systems under their care in order to support MHA/HTX’s operational needs throughout their life cycle.
• Identify, evaluate and recommend technical solutions that are cost effective and meet requirements, and procure ICT system to meet MHA/HTX’s operational needs, eg. obsolescence management, system refresh, and mid-life upgrade approaches.
• Plan, budget, prepare technical specifications and manage the progress and budget of projects and resolve arising issues so as to ensure the timely completion of the projects as scheduled.
• Establish and induct best practices in maintenance and support.
• Formulate Operation and Support Standards for Infra Systems across MHA/HTX for ease of maintenance.
• Any other tasks as assigned by the supervisor or Management.

What we are looking for:

• Tertiary qualification in IT, Engineering, or equivalent
• A good grasp of IT industry best practices and processes, and keeps abreast of advances in technology and best practices
• Strong technical skills in project, contract, and vendor management
• Government Home Team Ops knowledge and good understanding of their systems and networks are preferred.
• Ability to work with stakeholders at all levels
• Strong and effective communication skills (both oral and written), presentation, negotiation
• Strong project management skills (e.g. negotiation, contact management)
• Proficiency with Microsoft tools, such as Word, Excel, PowerPoint, Power Apps, Power BI, UiPath and Python.
• All new appointees will be appointed on a two-year contract in the first instance.
• We wish to inform that only shortlisted candidates will be notified within 4 weeks upon closing of the advertisement.
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
• #LI-FL1

About Home Team Science and Technology Agency (HTX)

HTX is the world’s first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore’s frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team’s advantage and secure Singapore as the safest place on planet earth.