L3 Application Support Lead (ITIL, Banking)

GMP Technologies; Singapore; On-site; SGD 100,000 - 120,000; Full time

Job summary

A leading tech firm in Singapore is seeking an experienced L3 Application Support Lead to manage support issues and coordinate with offshore teams. The ideal candidate will have over 8 years of experience in application support, especially within banking, with strong skills in incident management and Java development. This role also involves conducting code reviews and preparing change requests, making it crucial for candidates to have a proactive approach and familiarity with container platforms like Kubernetes.

Qualifications

• Over 8 years of application support experience in banking or financial sectors.
• Certifications in PMP, PRINCE2, or ITIL preferred.
• Hands-on expertise in Java development and SQL.

Responsibilities

• Act as the single point of ownership for L3 support issues.
• Manage offshore support rosters and coordinate with vendors.
• Lead root cause analysis sessions and ensure closure of preventive actions.

Skills

Application support experience

Incident management

Problem resolution

Java development

SQL proficiency

Leadership in banking

Container platforms

Education

Bachelor's degree in computer science or IT

Tools

Kubernetes

OpenShift

PRINCE2

Job description

About the job L3 Application Support Lead (ITIL, Banking)

Responsibilities

• Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods
• Man offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data‑related issues
• Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high‑severity incidents
• Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams
• Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence
• Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings.

Qualifications

• Bachelors degree in computer science or information technology, or a related field
• Possesses over 8 years of application support experience, including senior L3 support or leadership roles within banking or financial institutions, with strong knowledge of incident management, problem resolution, and production support processes
• Certified in PMP, PRINCE2, or ITIL, with preferred experience in managing or coordinating offshore teams
• Demonstrates hands‑on expertise in Java development and SQL, with additional experience in deploying and maintaining Java cloud‑native applications considered a plus
• Proactive and well‑versed in incident management, problem resolution, and production support best practices
• Hands‑on experience with container platforms like Kubernetes and OpenShift, an understanding of core enterprise infrastructure components.