L2 Support Engineer (SQL)

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading health services provider in Singapore is seeking an experienced L2 Support Engineer to provide technical support and improve service resilience. You will monitor services, maintain documentation, and assist in training. Ideal candidates should have a degree in Computer Science, 2-4 years of relevant experience, and strong SQL scripting skills. The role also requires the ability to perform shift work.

Qualifications

• 2 to 4 years of Technical/Application Support experience on multi-technology platforms.
• ITIL v3/v4 certification preferred.
• Experience supporting Web/Mobile/Client based applications.

Responsibilities

• Provide technical support for application related issues.
• Perform daily service health monitoring and server maintenance.
• Assist in training new staff and customers.

Skills

SQL scripting

Technical support

Automation scripting

Service operations

System monitoring

Education

Diploma/Bachelor’s Degree in Computer Science

Job description

Overview

This is an opportunity to directly work in a health services sector as an L2 Support Engineer (SQL).

Responsibilities

• Provide technical support for application related issues and perform daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improved capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new staff as well as customers on the technical side of the system and functionalities
• Assist in investigation (L1/L2 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts. Develop mitigating and/or preventive solutions
• Able to perform shift work

Requirements

• Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
• 2 to 4 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience/background preferred
• Must have solid SQL scripting experience
• Experience in IT Service Operations preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889