L1 Production Support (Banking / Changi Business Park / 12hrs Shift Hours)

ES RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading employment agency is looking for an IT Production Support Analyst in Singapore. The position requires providing L1 support for corporate internet banking applications, managing production issues, and coordinating infrastructure maintenance. Applicants need a Bachelor's degree in IT or related fields, with 1-3 years of experience in a similar role. Knowledge of SQL and Linux is essential, and candidates should be ready to work 12-hour rotating shifts including weekends and public holidays. The contract is for one year.

Qualifications

• Locals must clear client security, pre-employment checks and credit bureau report.
• 1-3 years of experience in IT production support, with a preference for banking or financial services.
• Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.

Responsibilities

• Provide L1 production support for 24x7 on corporate internet banking applications.
• Coordinate and support infrastructure maintenance activities.
• Manage implementations of new application releases in line with release management best practices.

Skills

SQL

Linux

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Ticketing tools

Monitoring tools

Job description

1 year contract under employment agency payroll

Work Location: Changi Business Park

Monthly salary inclusive of allowance: $3200 to $4290 (company does not offer bonus)

Working Hours (12 hours rotating shift timing)

• Morning shift 6am to 6pm
• Night shift 6pm to 6am
• 3 days work/2 days rest or 2 days work/3 days rest
• Need to support weekends and public holidays
• PHs will be given off-in-lieu

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Job Scope

• Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system related applications.
• To coordinate and support infrastructure maintenance activities
• To manage implementations of new application releases; adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Requirement

• Locals (must clear client security, pre-employment checks and credit bureau report)
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Skills: SQL and Linux
• Willing and able to work 12 hours rotating shifts, including night shifts, weekends, and public holidays
• 1 - 3 years of experience in IT production support, preferably in banking or financial services.
• Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.
• Familiarity with ticketing tools and monitoring tools.
• Good problem-solving skills and ability to work under pressure in a fast-paced environment.
• Strong communication skills with the ability to liaise effectively across teams.
• Knowledge incident management processes is a plus.
• Able to commit for a 1 year contract
• Need to serve 2 months notice if hired for this role

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)