IT Support Specialist

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking an IT Support Specialist to provide first-line support for corporate and boutique users. Key responsibilities include troubleshooting hardware and network issues, performing user administration, and maintaining IT asset records. The ideal candidate holds a diploma or bachelor’s degree in IT with 2–5 years of experience. Strong communication and customer service skills are essential, along with flexibility for occasional after-hours support.

Qualifications

• 2–5 years of hands-on IT support experience.
• Experience supporting end users in office and retail environments.
• Familiarity with basic IT security practices.

Responsibilities

• Provide first-line IT support for users.
• Troubleshoot hardware, software, and network issues.
• Perform user and access administration.

Skills

IT support experience

Customer focus

Strong communication skills

Flexibility to support fast-paced environment

Education

Diploma or Bachelor’s degree in Information Technology

Tools

Windows

macOS

Office 365

IT service desk tools

Job description

Responsibilities

• Provide first-line IT support for corporate office and boutique users, ensuring smooth daily operations across retail and business environments.
• Troubleshoot and resolve hardware, software, network, and connectivity issues for end-user devices such as laptops, printers, mobile devices, and peripherals.
• Perform user and access administration, including email, Office 365 accounts, and system permissions, in line with IT policies.
• Support device lifecycle activities such as setup, deployment, replacement, and decommissioning for staff movements and store openings.
• Assist with routine IT operations including system updates, patching, basic maintenance, and health monitoring under guidance from senior IT members.
• Maintain accurate IT asset records, manage software installations and licences, and coordinate with vendors for repairs, replacements, and warranties.
• Support basic network and infrastructure matters (LAN, Wi‑Fi, VPN), and assist during boutique renovations, relocations, or IT upgrades.
• Log, track, and document incidents and resolutions in the ticketing system, support security and compliance requirements, and provide operational support for IT projects and go‑live activities.

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related discipline, with 2–5 years of hands‑on IT support experience.
• Experience supporting end users in office and/or retail environments, with working knowledge of Windows/macOS, Office 365, and basic networking.
• Familiarity with IT service desk tools, asset management, hardware/software troubleshooting, and basic IT security practices; POS system exposure is an advantage.
• Customer‑focused, organised, and dependable, with strong communication skills and the flexibility to support a fast‑paced retail environment, including occasional after‑hours support when required.

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to [e-mail]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: [phone]

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: 63XWX7WR