L1 IT Support Financial Services

Adecco Personnel Pte Ltd (Perm); Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading financial services firm in Singapore is looking for an experienced Technical Support Specialist to provide efficient technical assistance. The role involves troubleshooting hardware, software, and network issues while ensuring minimal downtime for trading operations. Ideal candidates should have a diploma in IT and at least three years of experience in desktop support, with expertise in trading platforms such as FIS Valdi or Bloomberg terminals. Apply now to join a dynamic team.

Qualifications

• Minimum 3 years of experience in L1 desktop support.
• Experience supporting trading platforms required.
• Excellent communication skills necessary.

Responsibilities

• Respond to user enquiries via phone or ticketing system.
• Document, track, and escalate complex issues.
• Monitor systems and assist with end-of-day processing.

Skills

Technical support

Troubleshooting

User satisfaction

Issue escalation

Education

Diploma in Information Technology

Tools

FIS Valdi

Bloomberg terminals

CQG Desktop

TT Futures

Job description

Opportunity

• Be the first point of contact for technical assistance within the organisation and for our customers
• Be involved providing prompt and efficient support to end-users, resolving issues related to hardware, software, and network systems, and ensuring minimal downtime for trading operations

Client

Adecco is partnering with one of APAC's leading financial services firm that provides trading solutions in Singapore.

Job

• Respond to user enquiries via phone or ticketing system, and troubleshoot hardware, software, and network issues
• Document, track, and escale complex issues while keeping stakeholders informed.
• Monitor systems and infrastructure, support trading platforms, and assist with end‑of‑day processing.
• Set up and configure desktops, laptops, phones, trading terminals, and peripherals, ensuring high user satisfaction

The Talent

• Minimum Diploma in Information Technology or relevant expertise
• Minimum 3 years of experience in L1 desktop support
• Experience supporting trading platforms such as FIS Valdi, Bloomberg terminals, CQG Desktop, or TT Futures

Next Step

• Apply now through this posting or email your CV to [e-mail], stating the position you are applying for

Shawn Teo

Direct Line: 9817 4696

EA License No: 91C2918

Personnel Registration Number: R25127747