L1 Desktop Support Engineer

SAGL CONSULTING PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading IT consulting firm in Singapore is seeking an IT support specialist to perform installation and maintenance of IT infrastructure and provide technical support to clients. The ideal candidate should have basic network troubleshooting skills and experience with Active Directory. This role offers an opportunity to work closely with clients and third-party suppliers to resolve technical issues efficiently.

Qualifications

• Proven ability to perform installation and maintenance of IT infrastructure.
• Experience in providing day-to-day tech support for clients.
• Familiarity with coordinating and working with third-party suppliers.

Responsibilities

• Perform installation and maintenance of IT infrastructure (Hardware and Software).
• Provide day-to-day tech support for the clients.
• Monitor and maintain the System (hardware and software).
• Coordinate with third-party suppliers to troubleshoot issues.

Skills

Basic Network troubleshooting on Desktop/Laptop (LAN/Wi-Fi)

Basic Knowledge on Active Directory

Basic knowledge on Switches/Servers

Image deployment (Laptop/Desktop)

Job description

Roles and Responsibilities

• Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting.
• Provide day-to-day tech support for the clients.
• Help to add hardware and other applications as required for the clients.
• Support of replacement and upgrade for computer & server equipment.
• Monitoring and maintenance of the System (hardware and software)
• Respond to all incident / service calls to troubleshoot and resolve incidents including basic repairs or parts replacements
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes

Skills:

• Basic Network troubleshooting on Desktop/Laptop (LAN/Wi-Fi)
• Basic Knowledge on Active Directory
• Basic knowledge on Switches/Servers
• Image deployment (Laptop/Desktop)