L1 Desktop Engineer

RMA CONSULTANTS PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology consulting firm in Singapore seeks a Level 1 Desktop Engineer to provide on-site IT and AV support. Responsibilities include helpdesk support, troubleshooting, and managing AV setups. Candidates should have a Diploma in IT and 1–2 years of experience. Strong communication skills and the ability to work independently are essential. The role offers Monday to Friday working hours with the possibility of after-hours support.

Qualifications

• 1–2 years of hands-on experience in desktop and AV support.
• Able to work independently.
• Willingness to travel between buildings within the premises.

Responsibilities

• Provide helpdesk and desktop support for IT computing devices.
• Perform first-level hardware troubleshooting and coordinate with vendors.
• Support AV setups for hybrid meetings.

Skills

Troubleshooting skills

Customer-focused approach

Communication skills

Education

Diploma in Information Technology or related field

Job description

Job Summary

Level 1 Desktop Engineers to join our team and provide on-site IT and AV support services for a well-established organization located in East, Singapore.

Responsibilities

As part of the end-user support team, your responsibilities will include:

• Providing helpdesk and desktop support for IT computing devices
• Responding to user queries via phone or email
• Performing first-level hardware troubleshooting and coordinating with vendors
• Supporting AV setups for hybrid meetings, town halls, and video conferencing sessions
• Conducting routine checks and maintenance of AV equipment
• Managing Windows OS patching, antivirus updates, and software installations
• Handling setup, relocation, and disposal of IT equipment
• Managing loan equipment and other IT-related administrative duties

Requirements

• Diploma in Information Technology or a related field
• 1–2 years of hands-on experience in desktop and AV support
• Solid troubleshooting skills in both IT and AV equipment
• Able to work independently with strong communication skills and a proactive, customer-focused approach
• Willingness to travel between buildings within the premises

Working Hours

• Monday to Friday, 8:30 AM – 6:00 PM
• Occasional support may be required for after-hours VC meetings

If you are interested, kindly send your resume (in MS Word format) to Mounika at [e-mail] or Johar at [e-mail], or call 6494 1514, stating your salary expectations and availability to take it forward.

All Curriculum Vitae will be treated with strict confidentiality.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nationwide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

Mounika Tanuku|EA Regn. No. R22109193

RMA Consultants Pte Ltd|EA Licence No. 93C4403