L1 Application Support Engineer

SCIENTEC CONSULTING PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A reputable consulting firm is seeking an L1 Application Support Engineer to ensure the smooth operation of critical applications for global financial institutions. This role involves troubleshooting, system support, and incident resolution in a dynamic environment. Ideal candidates will have a qualification in IT, strong problem-solving skills, and a willingness to work rotating shifts. The position offers hybrid working arrangements and exposure to fintech systems.

Benefits

Structured onboarding and continuous technical training

Career development opportunities

Convenient location near MRT

Qualifications

• Willingness to work rotating shifts, including weekends and public holidays.
• Experience supporting fintech applications or financial services is a plus.
• Basic exposure to programming or scripting languages like HTML or Java.

Responsibilities

• Provide first-level application support to users, resolving incidents and service requests.
• Analyze issues, perform troubleshooting, and restore systems.
• Log, track, and maintain records of incidents and resolutions.
• Communicate clearly with users and internal teams.

Skills

Problem-solving skills

Verbal communication skills

Written communication skills

Technical troubleshooting

Basic programming knowledge

Education

Qualification in Computer Science, Information Technology, or equivalent

Job description

Overview

L1 Application Support

-Hybrid Working Arrangement

-Hands-on Exposure to Fintech Applications

-Convenient Location (Near Tanjong Pagar MRT)

Join our client as an L1 Application Support Engineer and play a key role in ensuring the smooth operation of business-critical applications used by global financial institutions and enterprises. You will be the first point of contact for users, providing timely troubleshooting, system support, and incident resolution in a fast-paced production environment.

This role offers hands-on exposure to fintech applications, trading systems, and modern software platforms, making it ideal for individuals looking to build a strong foundation in application support and financial technology.

Why Join Us?

• Training Period: Mon–Thurs 9:00am–6:00pm / FriWork from Home
• Post-Training: 3-2-2-3 rotating shift(8:00am–8:00pm / 8:00pm–8:00am); night shifts are WFH
• Training Provided: Structured onboarding and continuous technical training
• Career Development: Build expertise in application support, fintech systems, and incident management
• Employment Type: Full-Time

Key Responsibilities

• Provide first-level application support to business users, resolving incidents and service requests efficiently
• Analyses issues, perform step-by-step troubleshooting, and restore systems to normal operation
• Communicate clearly with users, internal teams, and management to ensure timely resolution and customer satisfaction
• Log, track, and maintain detailed records of incidents, root causes, and resolutions
• Escalate complex issues to Tier 2 technical teams with proper documentation and analysis
• Develop and maintain troubleshooting guides, user manuals, and support documentation
• Collaborate with Tier 2 teams and project managers on system improvements and upgrades
• Continuously enhance technical knowledge through internal discussions, manuals, and industry resources
• Identify and implement process improvements to enhance efficiency and service quality

Requirements

• Qualification in Computer Science, Information Technology, or an equivalent discipline

• Willingness to work rotating shifts, including weekends and public holidays

• Strong problem-solving skills with the ability to quickly identify issues and execute troubleshooting procedures
• Excellent verbal and written communication skills
• Experience supporting fintech or financialservices applications, with domain knowledge in trading systems, capital markets, blockchain, or financial payment technologies, is an added advantage
• Basic experience or exposure to programming or scripting languages such as HTML or Java

Interested candidates may click on apply or apply via email to [e-mail]

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Kenwi Goh Jian Wee (Outsourcing Team)
ScienTec Consulting Pte Ltd - 11C5781