Knowledge Strategy PM — Japan (Shop Moderation)

TikTok; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A global social media platform is looking for a Knowledge Strategy Program Manager to manage policy escalations and optimize case management processes. The role requires 2+ years in project management, fluency in English and Japanese, and experience in e-commerce compliance. This exciting position in Singapore offers the chance to impact global operations, working closely with cross-functional teams and ensuring high-quality service experiences in a fast-paced environment.

Qualifications

• 2+ years' working experience in project/program management.
• Track record in crafting and operationalising moderation guidelines in the tech industry.
• Familiar with e-commerce compliance requirements.

Responsibilities

• Manage high priority policy escalations across the business.
• Develop and implement Moderation Standard Operating Procedures.
• Conduct analysis and draft moderation guidelines.

Skills

Proficiency in English

Proficiency in Japanese

Project management

Stakeholder management

Problem-solving skills

Education

Bachelor's Degree in business administration or related fields

Job description

A global social media platform is looking for a Knowledge Strategy Program Manager to manage policy escalations and optimize case management processes. The role requires 2+ years in project management, fluency in English and Japanese, and experience in e-commerce compliance. This exciting position in Singapore offers the chance to impact global operations, working closely with cross-functional teams and ensuring high-quality service experiences in a fast-paced environment.