Key Account Manager (Contract Logistics / Freight Forwarding)

JTE Recruit Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an experienced key account manager to manage key MNC accounts across ASEAN and India. The role includes onboarding new accounts, monitoring performance against KPIs, and collaborating with internal teams to meet customer expectations. Ideal candidates should have a degree in Logistics or Sales & Marketing and at least 6 years of experience in 3PL and freight forwarding. Competitive package offered including a basic salary up to $8000 and allowances.

Qualifications

• Minimum 6 years of experience in key account management and sales in 3PL and freight forwarding.
• Strong communication and negotiation skills.
• Ability to work collaboratively across internal teams.

Responsibilities

• Manage key MNC accounts across ASEAN and India.
• Support onboarding of new regional accounts.
• Monitor operational performance against KPIs and SLAs.

Skills

Key account management

Sales in 3PL and freight forwarding

Customer relationship management

Education

Degree in Logistics / Sales & Marketing

Job description

Our Client:

• MNC 3PL
• 5 Days, Office Hours
• Toh Guan
• UP $8000 Basic + Transport Allowance + HP Allowance + AWS + Bonus

Responsibilities

• Manage key MNC accounts across ASEAN and India, expanding account scope vertically within markets and horizontally across multiple countries
• Support onboarding of new regional accounts, ensuring smooth transition from proposal to implementation
• Monitor operational performance against agreed KPIs and Service Level Agreements (SLAs) and conduct regular business reviews with key clients to identify performance gaps, risks, and improvement initiatives
• Support customer account retention through proactive identification of upselling, cross-selling, and renewal opportunities and partner with customers to drive continuous improvement initiatives and long-term value creation
• Collaborate with internal teams (operations, IT & finance) to resolve issues and deliver solutions that meet customer expectations

Requirements

• Possess Degree in Logistics / Sales & Marketing or equivalent
• Minimum 6 years of key account management and sales in 3PL (contract logistics) and freight forwarding
• Singaporeans only

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