Key Account Manager (Aerospace Industry)

Elitez Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aerospace service provider is seeking an experienced Key Account Manager to manage customer relationships and operational performance. The role involves ensuring compliance with contracts, promoting services to high-level stakeholders, and business development within the aerospace industry. The ideal candidate will possess a Bachelor's degree and at least 5 years of relevant experience in customer support or aerospace environments, along with strong communication and interpersonal skills.

Qualifications

• Minimum 5 years of relevant experience in aerospace, customer support, or related industries.
• Experience in air, logistics, or supply chain management (SCM).
• Self-motivated, solution-oriented, and comfortable working in a cross-functional environment.

Responsibilities

• Manage customer relationships and operational performance within the assigned region.
• Ensure fulfilment of contractual performance and service commitments.
• Promote OEM Services to senior customer stakeholders, including VP and C-level management.

Skills

Strong communication skills

Interpersonal skills

Task prioritization

Proficient in Microsoft Excel

Knowledge of SAP

Education

Bachelor’s degree in Engineering, Business, or a related field

Tools

SAP

Job description

Job Description

We are seeking an experienced Key Account Manager to manage customer relationships and operational performance within the assigned region. The role involves contract management, customer satisfaction, operational coordination, and business development within the aerospace and customer support environment.

Key Responsibilities

Customer Relationship Management

• Ensure fulfilment of contractual performance and service commitments.

• Monitor compliance with contracts and applicable regulatory requirements.

• Maintain strong, positive relationships with customers.

• Prepare, coordinate, and conduct customer meetings.

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Manage customer claims and define corrective action plans.

• Ensure overall customer satisfaction and service quality.

• Promote OEM Services to senior customer stakeholders, including VP and C-level management.

• Identify and pursue business development opportunities.

• Manage contract sustainability and propose improvement initiatives.

Operations & Contract Monitoring

• Support supplier contract drafting in coordination with Strategic Partnerships when required.

• Coordinate technical queries from customers with internal technical teams.

• Define, document, and coordinate operational processes.

• Participate in bid and tender processes when required.

• Contribute to defining internal operational requirements (e.g. warehousing, on-site customer support).

• Manage and follow up on retrofit campaigns in collaboration with technical departments.

• Coordinate logistics flows with internal teams, suppliers, and customers to meet operational objectives.

• Report and escalate issues to management, including General Management and cross-functional stakeholders (e.g. Finance, Sales, Strategic Partnerships).

Quality & Continuous Improvement

• Support continuous improvement initiatives with vendors and service providers.

• Monitor and follow up on open quality actions until closure.

Regulatory & Compliance

• Support the Customs Manager in enforcing customs and transport regulations.

• Perform other ad-hoc duties as assigned.

Autonomy & Project Coordination

• Propose solutions requiring management approval and oversee implementation.

• Coordinate cross-functional projects with various departments and report progress to management.

Travel Requirement

• Regular travel is expected (approximately 30%).

Requirements

• Bachelor’s degree in Engineering, Business, or a related field.

• Minimum 5 years of relevant experience in aerospace, customer support, or related industries.

• Experience in air, logistics, or supply chain management (SCM).

• Strong communication and interpersonal skills with the ability to engage stakeholders at all organisational levels.

• Ability to prioritise tasks and meet critical deadlines.

• Proficient in Microsoft Excel.

• Knowledge of SAP, sales processes, or airline operations will be an advantage.

• Self-motivated, solution-oriented, and comfortable working in a cross-functional environment.

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